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Online Customer Services Agents - German, Swedish, Norwegian, Finnish, Danish, Polish

Online/Remote - Candidates ideally in
UK
Other locations: This is an online role and NOT UK based.
Full Time position
Listed on 2020-08-27
Job specializations:
  • Online
    Online Customer Service, Online Support
  • Customer Service/Help Desk
    Customer Service Rep
Job Description & How to Apply Below
Position:  REMOTE WORKING -  Online Customer Services Agents - German, Swedish, Norwegian, Finnish, Danish, Polish
Position:  REMOTE/WORK FROM HOME - Online Customer Services Agents - German, Swedish, Norwegian, Finnish, Danish, Polish
Want to work from home? Enjoy remote working?  Speak fluent German, Norwegian, Danish, Swedish, Finnish OR Polish? Have experience in Customer Services?

We have a number of Online Customer Support Agents vacancies available in online healthcare.  This role is right for you, if you are empathic and enjoy direct customer interaction via email, phone and live chat and able to work online and independently from a location of your choice.

We are looking for an individual who is ready to become an integral part of our international team and join us on a long-term basis. This is a junior/entry level role (1 years customer experience or able to demonstrate the skill set required).

You are:

* Experienced in customer-facing roles, preferably in an e-commerce and/or healthcare environment
* MUST be native in ONE of the following languages with excellent grammar and spelling
 German, Norwegian, Swedish, Danish, Finnish, Polish
* Have fluent English
* Have your own computer and enough tech-savviness to use different programs and tools (e.g. CRM, Skype, Live Chat, Email
 etc.)
* Ability to work under pressure, be self-driven, proactive and solution focused
* Previous experience in working remotely is a plus
* Independent way of working and 100% reliable, excellent internet access and able to work from a dedicated workspace.
* Available to work GMT/BST hours, Monday to Friday

The role:

* Meet our customer-centric goals through the provision of excellent customer experience across all customer channels and touch
 points (email, phone, live chat)
* Responding to customer contacts and solving any issues in a helpful, empathic manner
* Processing orders and accurately input and document actions within the CRM while maintaining company performance and
 productivity standards
* Maintain security and confidentiality of company and customer information
* Any other duties as may be reasonably requested from time to time by the Head of Customer Services

We offer:

* Competitive salary
* An interesting role in an innovative online healthcare company
* Great work life balance that comes with remote working, this role is 100% remote so no travelling required
* Long term, full-time career opportunity, working in an interesting industry as part of a growing multicultural company.
* Working hours between 8.00am and 5.00pm GMT/BST, Monday to Friday
* Modern, international work culture with amazing colleagues and doctor team
* Flexibility and independence

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Interested? Apply now!

If you are interested in healthcare, like helping customers, working remotely – and most of all, looking for a role that fits you as much as you fit the role, we want to hear from you.  Along with your resume please tell what’s most important to us which is:

* A little bit about you
* Why do you want a remote/working from home role
* What do you bring to the role that we shouldn’t miss out on
Position Requirements
Tech School, 1 to 2 Years work experience
Customer Service
Tech-savviness
Native speaker in one of the European and fluent English
Great communication skills
Good time management skills
Self-discipline and independent
Required Language Skills:
  • German - Good
  • English - Very good
  • Danish - Very good
  • Finnish - Very good
  • Norwegian - Very good
  • Polish - Very good
Additional Information / Benefits
100% online working from home
Monday to Friday, set hours
Competitive salary
Full training provided
Long term career opportunities
Questions to answer on applying for this job
  • Tell me a little bit about you?
  • Why do you want to work from home/remotely?
  • What do you bring to the role that we shouldn't miss out on?
Contact Information
Contact Name: Human Resources
Preferred method of contact: Email with CV via Application Box below.
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