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Digital Customer Journey Manager - Remote

Online/Remote - Candidates ideally in
London - England - UK , TN21 0AY
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Company: PSD Group
Full Time position
Listed on 2021-05-01
Salary 40000 GBP Yearly GBP 40000 YEAR
Job specializations:
  • Online
    Online Customer Service, Online Support
  • IT/Tech
    Scrum Master
Job Description & How to Apply Below
Position:  Digital Customer Journey Manager - Remote, UK Based

About the Client

Global business working through a huge digital transformation programme

About the role

This is an integral role working as part of the newly created digital team and will play a key part within digital roadmap. This role will work cross-functionally to support the digital agenda with the overarching goal is to reduce call volumes via self-serve through improved customer experience rather than just providing a digital alternative.

The digital customer journey manager will be tasked with

  • Identifying pain points across digital experience to understand customer behaviour and identify ways to meet their needs.
  • Supporting the Product Owners in developing online journeys which reduce inbound calls and enable customers to complete a seamless end-to end digital journey via mobile and desktop.
  • Applying a forensic view of digital journey funnels. Recommending tactical and strategic changes to reduce drop out and/or manage demand failure.

What we are looking for

  • Proven expertise in identifying bottlenecks within digital customer experience. Open to candidates from any sector but a strong digital CX background is a must.
  • A data driven and analytical mindset, someone who can interpret customer data and translate to the wider team.
  • Proven experience in improving online customer journeys.

About the Offer

£40,000 - £48,000 + Benefits

Contact

Dan Petrie, Consultant

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