Refugee Video Remote Interpreter

Position: Refugee Video Remote Interpreter

Location: Remote, United States

Job : 1098

# of Openings: 1

AMN Language Services Video or Audio Remote Interpreter

Summary: The Remote Interpreter will cover a wide range of shifts to serve our limited English proficient (LEP) community and the practitioners that serve them in a variety of medical, legal and community interpreting settings via video or phone. We are hiring in multiple languages, however we currently do not have a need for Spanish Interpreters.

AMN Healthcare Language Services is a technology‑driven company that is changing the way patients and medical professionals connect across all areas of health care. At AMN Language Services, our opportunity to strengthen the connection between technology and human interaction is what inspires us. AMN Language Services built its foundation in the language services industry by innovating various remote interpretation services that include onsite, video and audio interpreters.

AMN Language Services has leveraged its existing technology into a telehealth division aimed at improving patient care while reducing hospital costs. Led by a team of dedicated individuals with decades of experience in the health care and technology markets, AMN Language Services is committed to enabling visual communications and vital conversations.

• Provide effective video remote interpreting service for consumers.
• Adhere to all policies and procedures as outlined by AMN Language Services
• Exhibit professional behavior including regular attendance, punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.
• Demonstrate the ability to adapt quickly to new and changing technologies.
• Complete video and platform training and pass the internal readiness check before taking live calls.
• Participate in ongoing quality assurance and call monitoring programs.
• Provide effective over‑the‑phone interpreting service for consumers.
• Always exhibit professional skills and conduct during calls.
• Demonstrate the ability to adapt quickly to new and changing technologies.
• Adhere to interpreter ethical standards and procedural requirements specific to interpreting context.
• Respect for and understanding of our Limited English Proficient (LEP) clients, culture, dialect and beliefs and preferences as it relates to medical procedures.
• Strong aptitude and passion for customer service and interpreting.

• Fluent and have strong verbal communication skills in both the source and target language
• Successful completion of a medical language proficiency assessment focused on interpreter protocols and knowledge of medical terminology.
• Respect for and understanding of our Limited English Proficient (LEP) clients, culture, dialect and beliefs and preferences as it relates to legal/medical care.

• 2-5 years of professional US based medical interpreting experience
• National interpreting certification CCHI or CMI
• Degree or certifications in interpreting practices.
• Accredited Medical Interpreting Training course (i.e.: ALTA, MITS, Bridging the Gap, MiTio, Cross‑Cultural training, 40‑hour accredited medical courses).
• Extensive knowledge of code of ethics and standards of practice (IMIA, NBCMI, and NCIHC).
• Familiarity with the medical profession and its privacy laws (HIPAA) as well as other state and federals laws applied to medical interpreting.

• Private Room with full length (floor to ceiling) walls
• Door that can be closed and locked for privacy.
• Hardwired high speed Internet connection
• This job cannot be performed from a public setting, travel trailer, or any space other than the employee’s company‑approved private office.

• Ability to sit for extended durations (up to 8 hours)
• Ability to use an on‑ear headset (both ears) for duration of work shift
• Ability to use a web camera to interact with patients and providers in medical scenarios.
• Specific vision abilities required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the…