REMOTE HR Rep Specialist- Learning Mgmt Sys

Position: (REMOTE) HR Rep Specialist- Learning Mgmt Sys)
Employment Type:

Full time

Shift:

Description:

Provides expert direction, management, and assistance in analysis and resolution of complex and/or routine issues and requests related to learning management system administration. This position is responsible for supporting the design, development, implementation, delivery, and maintenance of resources used for instructional functions. Operates with a high degree of independence, autonomy, and use of good judgement, strong technical, problem solving, and analytical skills.

Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service. This position works closely with and/or supports System Office/RHM business leaders, HR partners, managers, colleagues, and the vendor.

Remote based
- Exempt Position

Will require 10% Travel

POSITION PURPOSE

Provides expert direction, management, and assistance in analysis and resolution of complex and/or routine issues and requests related to learning management system administration. This position is responsible for supporting the design, development, implementation, delivery, and maintenance of resources used for instructional functions. Operates with a high degree of independence, autonomy, and use of good judgement, strong technical, problem solving, and analytical skills.

Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service. This position works closely with and/or supports System Office/RHM business leaders, HR partners, managers, colleagues, and the vendor.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.

Manages specialized Human Resource service delivery for the HR Service Center. Serves as subject matter expert on Learning Management systems and other HR systems and tools and identifies when information appears out of alignment or incorrect.

Maintains the Learning Management system administration including password resets, new user access issues, updating uncategorized job codes, running student import report results, and correcting as appropriate. Manages mandatory training assignments annually, and as requested. Creates individual and group assignments based on customer requests.

Coordinating with stakeholders to map training for our job families, ensuring that Learning solutions are appropriately assigned to each user. Developing LMS policies, procedures, and governance.

Conducts ongoing auditing of the learning management system to ensure that user and course records are clean, imperative for driving down system costs.

Liaising with external contacts to troubleshoot and solve system issues. Continuously improving the design of the LMS and learning solutions, identifying the most efficient ways of working.

Assists in developing standardized work processes, tools and methodologies that improve quality and efficiency of the system and department. Deploys quick-thinking and adaptive problem-solving techniques to develop innovative solutions.

Acts as team trainer for implementation of new processes, procedures, and policies and ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base.

Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.

Regularly participates in internal, regional, and national user group meetings to learn new enhancements/upgrades, maximize standardization and share best practices.

Works with Finance to maintain or decrease costs associated with the learning management system and training solutions.

Works with the VP, HRSC to provide team analytics and metrics and assembles relevant data in a management presentation format. Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.

Utilizes case management technology to accurately log case issues and notes for case assigned under stringent Legal Department requirements.

Adheres to established regulations and ensures compliance for processes, procedures, plans and systems.

Maintains confidentiality of department and associate information according to established practice within and NPPI guidelines.

Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a comprehensive knowledge of Human Resources, Learning Technology, Information Technology and/or…