Senior Director, Release Operations & Change Management

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Remote (U.S. Only):
This is a remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements, however, our preference is to be based near one of our office locations in Schaumburg, IL, Meridian, , Rochester, NY, or Lake Mary, FL. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance.

This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

This Senior Director, Release Operations & Change Management drives disciplined execution across the product lifecycle within a high-growth HCM SaaS organization. This role connects product strategy to delivery excellence, client and Service team readiness, change management, and sustained client retention.

This leader develops and implements operational strategies to ensure software innovation is delivered in scalable, client-centered way - actively managing change impact and protecting long-term retention. By aligning Product, Engineering, and Client-facing teams, the role establishes governance and operating rigor that drives predictable releases, strong adoption, and sustained revenue performance.

Responsibilities

Operational Strategy & Execution

* Develop and implement operational strategies that support product growth, scalability, and retention.

* Establish governance frameworks, operating playbooks, and prioritization standards across the product portfolio to ensure high volume software changes are managed effectively.

* Translate product strategy into clear execution plans for the Service team tied to revenue, adoption, and client impact.

Delivery Excellence & Change Management

* Ensure predictable, high-quality product releases through structured release planning and readiness processes.

* Proactively manage client-impacting change, minimizing disruption and strengthening long-term retention.

* Partner to align delivery timelines with system performance and stability.

* Drive post-releases analysis and continuous improvement.

Cross-Functional Leadership & Alignment

* Lead and develop a high-performing Product Operations team.

* Service as a strategic advisor to executive leadership on product execution health and operational risk.

* Build strong stakeholder relationships across clients, partners, and internal teams.

Process, Systems & Continuous Improvement

* Optimize product lifecycle tools, documentation standards, and operational workflows.

* Identify automation and process improvements to increase efficiency and reduce risk.

* Manage budget and resources to ensure disciplined investment and operational effectiveness.

* Foster a culture of innovation, collaboration, accountability, and continuous improvement.

Education and Experience

* Bachelor's Degree Required

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