Unit Manager Construction Liability

Job Overview

Job Category:
Claim Compensation. Salary Range: $109,300 – $180,200. Target Openings: 1.

Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Specialty BI Inside claim professionals. The role includes providing guidance and direction to direct reports through continuous involvement and frequent claim file review. The position also serves as a field representative for the Home Office Inside Property CAT product when requested and reinforces the Property CAT Vision, Strategies, and Objectives.

• Lead, mentor, manage, and develop staff.
• Attract, retain, and develop world‑class talent through strategic recruitment, orientation, performance plans, succession planning, retention, and reward systems.
• Provide comprehensive claim services: employ proper claim handling techniques, develop and execute a strategic file‑management plan, provide guidance to ensure engagement and accuracy, review new notices, conduct quality file reviews, and implement initiatives to improve file quality, customer service, and manage costs.
• Leverage data, management information, and technology to identify opportunities and support business strategies (information advantage).
• Focus on resolution and process improvement to maximize cost effectiveness; understand drivers, trends, and product stress points; help partners attract and retain business.
• Operate within an agreed expense budget to achieve optimal business results through productivity and resource allocation.
• Maintain effective relationships with colleagues, business partners, customers, agents, and regulatory agencies; participate in business meetings and agency visits.

• Bachelor’s degree.
• Claim management experience.
• Excellent oral and written communication skills.
• Leadership skills: drive results, lead change, execute business strategy, attract top talent, maximize individual performance, hold others accountable, align rewards, create and sustain a dynamic workplace.
• High school diploma or GED, and at least 3 years of claim work experience in at least one line of business.
• Ability to obtain and maintain the required Insurance License(s) within 3 months of starting the job and ongoing education credits.

• Health insurance for employees, spouses, domestic partners, and children from day one.
• Retirement: 401(k) match dollar‑for‑dollar up to 5% of eligible pay, and a fully funded pension plan.
• Paid Time Off: minimum 20 days annually plus nine paid company holidays.
• Wellness program offerings, including mental health counseling and health coaching.
• Volunteer encouragement with matching gift and volunteer rewards program.

Travelers is an equal‑opportunity employer that values diversity and the unique abilities of each individual. The company does not require disclosure of educational institution attendance dates for Colorado applicants and reserves the right to fill the position at a level above or below the posted level. For questions about the physical requirements of this role, applicants may contact the company.