Operations Manager - Remote Australia

Position:
Operations Manager

Reports To: CEO, Supply Chain Director

Direct Reports:
Logistics Coordinators

Department:
Operations

Salary:
As Advertised

Location: 100% Remote

Hours:
Full Time, 38 hours per week

If the idea of being a key part of a highly-functional and experienced team building a multi-national ecommerce and retail business gets you going, please read on!

Farm & Yard is a provider of premium products for pets and animals, including innovative solutions for pet care, feeding, and housing. Our mission is to enhance the lives of pets and their owners by providing high-quality and thoughtfully designed products and services.

This year, we are focusing on significant growth and development in our brand and available products, making it an exciting time to join our team!

Our widespread, international team is 100% work from home, and we pride ourselves on being a tight-knit group working in a dynamic, fully-remote environment.

We offer discounts on dog food, accessories, and more, and the chance to be part of a company that genuinely cares — about its people, its customers, and the animals we’re all here for.

As the Operations Manager, you will be responsible for overseeing and optimizing daily operations to ensure efficiency, productivity, and cost control. This role involves managing teams and external stakeholders, improving processes, and ensuring that business objectives are met within set timelines and budgets.

You’ll need to be comfortable operating at a strategic level while also rolling up your sleeves and getting stuck in when needed. This role requires managing a fully remote team across multiple time zones, as well as collaborating with stakeholders in a multi-national environment.

Operations Management

• Supervise and coordinate daily business operations to maximize efficiency and productivity
• Develop and implement policies, procedures, and workflows to improve operational effectiveness
• Monitor key performance indicators (KPIs) and generate reports for senior management
• Oversee logistics, inventory control, tracking, and freight cost management
• Collaborate with external 3PLs and global stakeholders to optimize supply chain operations
• Manage customer service operations, ensuring a seamless experience for all customers

Team Leadership & Development

• Lead and manage a fully remote team, ensuring effective collaboration and productivity across global time zones
• Ensure team adherence to company policies, procedures, and industry regulations
• Foster a positive and collaborative work environment to drive employee engagement

Process Improvement & Strategy

• Analyze existing processes and identify areas for optimization
• Implement cost-effective and time-efficient solutions to streamline operations
• Collaborate cross-functionally to align operations with company goals

Budgeting & Financial Oversight

• Assist in budget preparation and monitor operational costs
• Identify opportunities to reduce costs while maintaining operational efficiency
• Ensure compliance with financial policies and regulations

Customer & Vendor Relations

• Build and maintain strong relationships with suppliers, vendors, and logistics partners
• Assist with contract negotiations to secure the best terms for the company
• Address customer concerns to ensure high levels of satisfaction

Compliance & Risk Management

• Ensure all operations comply with legal, safety, and quality standards
• Develop risk management strategies to minimize business disruptions

• Proven experience in operations management
• Strong leadership and team management skills
• Excellent communication skills — verbal, written, and cross-cultural — are essential
• Ability to balance high-level strategic thinking with hands-on operational execution
• Excellent problem-solving and decision-making abilities
• Strong analytical skills and attention to detail
• Proficiency in operations software and business management tools
• Ability to multitask and work under pressure in a fast-paced environment
• Experience in global warehousing, logistics and supply chain management
• Bachelor’s degree in Business Administration, Management, or a related field (desired but not…