Service Delivery Manager

Service Delivery Manager (JR) Northampton, England

Salary: GBP
40000 - GBP
45000 per annum + bonus & car allowance

Role: Service Delivery Manager

Location: This role will involve presence in our Northampton office with some travel to client site in Bedford & London

Working Model: Hybrid - 3 days on site, 2 days working from home

Join a collaborative, high-performing team delivering best-in‑class recruitment solutions that make a real impact for clients and candidates - while developing and empowering your team to succeed.

• Lead and develop a team of Resourcing / People Partners to deliver against client objectives
• Build deep knowledge of client organisations, aligning recruitment strategies to their goals
• Drive continuous improvement, identifying and implementing service enhancements
• Own commercial performance, ensuring delivery meets financial targets
• Monitor contracts to maximise client satisfaction, retention, and growth
• Build strong senior stakeholder relationships, offering expert advice and insight
• Share best practice across the wider account management community
• Champion social value initiatives to deepen client partnerships

• Proven experience managing MSP and/or RPO programmes end-to-end
• Strong leadership skills with a track record of developing teams
• Commercially focused, with the ability to spot and drive opportunities
• Confident influencer, experienced in senior stakeholder management
• Solid understanding of recruitment legislation and best practice
• Data-driven approach to decision-making and reporting
• Adaptable, solutions-focused, and confident presenting to stakeholders

Ready to make a real impact and lead recruitment excellence for high-profile clients? Apply now!

• 2025 – Giant Group Contingent Workforce Solutions Provider of the Year – TIARA Talent Solutions Awards
• 2023 and 2024 – Client Service Award Winners - TIARA Talent Solutions Awards
• 2022 – The D&I Award Winners - TIARA Talent Solutions Awards

Our values, your values; our future, your future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.