Development Operations Coordinator - Online Gifts

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of more than 300 partners at drive‑thru and walk‑up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley and the economic downturn caused by the COVID‑19 pandemic, Second Harvest is now serving an average of 400,000 people every month, a 60% increase over pre‑pandemic levels.

Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti‑hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

The Development Operations team supports our fundraising efforts by processing and acknowledging more than 120,000 gifts per year with a total value of more than $100M. The Development Operations Coordinator is a key part of the team and is responsible for our online giving process, Go Fund Me . The Coordinator will be the key contact for our online giving process and will ensure proper gift coding, identify and troubleshoot issues, and collaborate with the digital fundraising team.

In addition, they are responsible for our stock gift processing, the department’s gift acknowledgement process, and our Docu Sign forms, and they will merge duplicate records in our database.

The Coordinator will demonstrate strong interpersonal, analytical, and technical skills. They will have impeccable attention to detail and provide excellent customer service to our fundraisers and external vendors. They will be flexible and able to respond to the changing needs of our fundraising programs throughout the year, especially during peak holiday gift processing.

• You are passionate about ending hunger.
• You are experienced at providing internal/external customer service and prefer working behind the scenes rather than being public facing.
• You are dependable, you complete your work accurately and on time.
• You are task oriented and think three steps ahead.
• You want to be part of a collaborative team that supports one another.

• Serve as the subject‑matter expert within the Development Operations team for the online giving platform, Go Fund Me  Pro (formerly Classy). Collaborate with the Digital Fundraising Manager as needed to troubleshoot or evaluate processes.
• Proactively identify and make decisions on issues that arise on the giving platform, including the re‑syncing process between Go Fund Me  Pro and Salesforce when needed.
• Update recurring donor Campaigns and verifications.
• Download backup from the Go Fund Me  Pro platform to confirm reconciliation with Finance.
• Download donor stock transfers from the Morgan Stanley platform and research to identify correct donor. Obtain the daily high/low/average value and enter transfers into a stock gift batch for processing, reviewing for correct gift allocation.
• Oversee the gift acknowledgement process. Ensure daily Fundraising team acknowledgements are available for their reports and provide the weekly general acknowledgements to the print house. Work directly with the print house for final weekly approvals and changes to templates and collateral verbiage.
• Manage the Docu Sign platform for Development Operations and the Fundraising team. Create, update, archive, troubleshoot, and maintain all forms.
• Determine whether duplicate records in our database should be merged by thoroughly reviewing all factors and consulting with other departments when needed. Complete resulting merges.
• Review team member gift entry and process batches, ensuring accuracy and alignment of current campaign codes, so they are ready for the weekly and month‑end Gift Validation process which supports the Finance department.
• Identify and recommend process improvements. Test and implement as agreed upon with manager.
• Work with the Development…