Quality Assurance Co-ordinator

The Role

As Quality Assurance Co‑ordinator, you will be responsible for monitoring performance against defined quality standards, conducting structured audits, analysing data and working closely with teams to support ongoing improvements.

Key responsibilities include:

Conducting regular and monthly audits using a structured scorecard methodology
Ensuring adherence to internal quality standards and relevant industry requirements
Providing clear, balanced and constructive feedback based on audit outcomes
Working collaboratively with stakeholders to implement quality improvements and best practice
Collecting, analysing and reporting quality data to support regulatory and policy requirements
Maintaining accurate records, MI and quality documentation
Supporting continuous improvement initiatives across the business

Candidate Requirements

Essential:

Proven experience in a Quality Assurance or Quality Control role
Strong track record of consistently meeting daily, weekly and monthly targets
Excellent written and verbal communication skills
Strong analytical capability with the ability to interpret data accurately
Exceptional attention to detail and a high standard of accuracy
Confident decision‑making skills, supported by evidence and data
Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
Strong IT skills, particularly Microsoft Excel
A collaborative, team‑oriented working style

Desirable:

Knowledge of FCA regulations, particularly within motor finance or regulated environments
Experience providing outcome‑based feedback to a range of stakeholders
Previous use of a Quality Management System

Working Pattern & Flexibility

The standard office hours are:

Monday to Thursday: 08:00 - 16:00 (30‑minute lunch)
Friday: 08:00 - 13:00

However, the organisation offers genuine flexibility, including:

Flex‑time start between 07:00 and 11:00, subject to business requirements
The option to request up to 2 days working from home per week, where operationally feasible

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