Assistant Store Manager

Overview

The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store, which includes training, directing, and monitoring all department staff.

• Customers are greeted and serviced per company standards of World Class customer service.
• All company managers are expected to be professional and provide appropriate leadership for the staff.
• Customer complaints are handled appropriately and per company policy.
• Store is welcoming and shoppable.
• Products customers want to buy are in‑stock.
• Special orders are handled appropriately and per company policy.
• Phone is answered per company standards and the manager is on the sales floor assisting customers, directing staff, and attending to all departments at least 75% of the time.
• Staff are trained to give exemplary customer service and are held accountable.
• Staff are in compliance with applicable state and/or county food safety certifications and registration.
• Ensures that the store meets or exceeds key performance areas: sales and sales per labor hour ratio, average ticket, customer count, COGS for produce, and EBITDA.
• Products are ordered from the correct vendors to receive the correct discount and maintain margins.
• In‑stock conditions meet company standards.
• Product mix is monitored, including regular analysis of departments to keep top sellers and discontinue extremely slow movers; new products are brought in per company policy.
• Perishables are rotated and stocked per company standards.
• Mark‑downs are managed per company standards.
• Assists the store manager in hiring, training, and managing all store personnel per company standards.
• Trains staff, assigns tasks, and is accountable for task completion.
• Ensures master and daily schedules are accurate, complete, and meet store needs; schedules are posted in a timely manner and tasks are assigned daily via company task sheets.
• Partners with department managers to share staff and cross‑train as needed.
• Partners with staff to ensure adequate product knowledge and trains staff on how to find answers to customer questions using store resources.
• Assists the store manager in completing staff performance evaluations with input from department managers and helps grant wage increases when appropriate.
• Interviews and hires for store needs with input from department managers.
• Addresses all performance or disciplinary issues promptly with the assistance of Human Resources.
• Maintains clear and direct communication with store staff, including conducting monthly staff meetings and posting company information and announcements.
• Ensures safety guidelines are followed at all times.
• Ensures all Ulti‑time edits are made in a timely manner.
• Assists the store manager in coaching and developing store personnel.
• Encourages staff to increase their nutritional and product knowledge.
• Answers customer questions per company standards and policies, and ensures staff do the same.
• Successfully completes operational responsibilities (daily schedules, checklists, opening and closing).
• Ensures store paperwork and reports are completed in a timely manner, including Monthly Manager’s Report.
• Efficiently and accurately completes the DSR and Manager’s Cash.
• Responds to all department manager calls when on duty and assists with coverage for lunches and breaks.
• Manages business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
• Works a schedule based on store needs, including evenings, weekends, and 45 hours per week.
• Coaches staff to support decisions made by home office, listens to directions, and performs assigned duties correctly.
• Reads and follows communications from home office.
• Remains flexible to changing work demands to accomplish goals.
• Managers are expected to be leaders, setting the standard of excellence through performance and professional demeanor.

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and description are subject to change with and without notice. Employees are required to accomplish any and all tasks…