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Inside Sales ( Spanish Speaking) LATAM

Online/Remote
Posted by MedicalDepartures
Full Time, Contract, Remote position
Listed on 2021-04-13
Job specializations:
  • Sales
    Dental Sales, Medical Sales, Inside Sales
Job Description & How to Apply Below
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with
a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.
Medical Departures’ Inside Sales agents are responsible for helping patients book their medical
& dental appointments at our global clinics s

Work duties to be carried out remotely in the coordinator's home or workspace.
Patient coordinators are available via phone, live chat, social media and email to
assist Medical Departure patients with every aspect of planning and coordinating their global
dental and medical care.

RESPONSIBILITIES:
● Convert phone calls, chats, emails from customers into dental & medical bookings at any
of our partner dental or medical clinics.
● Coordinate appointment bookings between dental/medical providers and patients in
English/Spanish.
● Recommend promotions which can help patients save money on their dental treatment
● Follow the suggested script provided to all Inside Sales Representatives
● Daily tracking and monitoring of Sales funnel, conversions, and projections
● Proactively identify systemic issues that need to be resolved to prevent future customer
concerns
● Respond swiftly and courteously to customer inquiries or complaints
● Upgrade patients by recommending higher-value dental treatments
● Capture customer information, including email addresses, phone numbers, desired
healthcare destination & medical/dental procedures for future follow-up
● Adjust sales presentation based on success/fail averages
● Coordinate with other departments (Sales managers, Marketing department);
● Record details of inquiries, comments and complaints.
ADDITIONAL DUTIES AS REQUIRED
● Attend regular team meetings
● Communicate with team members via phone, web conference and e-mail
● Preventing unsound or unethical business practices.
● Submitting timely expense reports for reimbursements and completing other
tasks and reports in accordance with Company policies and procedures.
● Support the achievement of the Medical Departures Inc.’s sales and revenues
objectives
● Help build the world’s largest global medical marketplace
Position Requirements
College, 3 to 4 Years work experience
JOB REQUIREMENTS:
● 3 - 5+ years of Sales experience in Spanish/English.
● Ability to handle high volume of email, phone, chat, social media traffic (leads &
prospects) in English.

● Fluent in English (verbal and written)
● Fluent in Spanish (verbal and written)
● High level of technical savvy & ability to learn new programs/systems

● Excellent phone skills
● Travel savvy; international travel experience - nice to have.
● Experience tracking and maintaining a sales funnel & use or CRM/CMS systems
● Impeccable written communication skills
● 40+ WPM typing ability
● Ability to work responsibly, productively from a remote home-office environment and
good time management.
● Experience working with clientele of diverse ages backgrounds, experience with elderly
clients a plus
● Night and weekend availability according to shift schedule (5 days on, 2 days off)
● Excellent overall communication skills and Powerful collaboration skills
● Proven track record of successful sales experience preferred
● Technical familiarity & knowledge of dental and medical procedures & terminology
(nice-to-have)
Required Language Skills:
  • English - Very good
  • Spanish - Very good
Additional Information / Benefits
EQUIPMENT REQUIREMENT:

● High speed internet connection
● Reliable computer with webcam and microphone interface

BENEFITS:
: Work from Home
: Phone Allowance 35 USD/month
: Internet Allowance 35 USD/month
Questions to answer on applying for this job
  • How many years of sales experience do you have?
  • How many years of Customer Service experience do you have?
  • Do you have work form home (remote) experience?
Contact Information
Contact Name: MedicalDepartures
Contact Phone: +66917784366
Preferred method of contact: Email with CV via Application Box below.
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