Sales & Customer Engagement Director- REMOTE

Position Overview

The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end‑to‑end range of products and services Encore can deliver. The role may focus on a specific sector or region. The successful candidate will take clients through the entire sales process: outreach, consulting, RFP process and close.

• Prospecting & Qualifying New Accounts
  • Partner with sales leadership to map assigned sectors/sub‑sectors.
  • Identify, qualify and develop new opportunities to grow new logo count or extend business with existing clients.
  • Build strategies and pursuit plans that involve end‑to‑end event solutions.
  • Manage demonstrations to introduce Encore and its solutions.
  • Align client needs with the benefits of our products and services.
  • Demonstrate Encore’s experience, audience impact and ROI to position Encore as the partner of choice.
  • Manage quotes, proposals, pitches and RFPs through the sales process.
  • Achieve quarterly and annual revenue targets, including calls, appointments, demos and sales closures.
  • Partner with experience leads and transition accounts after each sale; support future sales and new opportunities.
  • Advocate solutions through speaking, networking and event attendance.
  • Actively network and generate introductions to expand partnership value.
• Sales Management & Account Ownership
  • Strategic consultative selling across industries, often pre‑RFP.
  • Build and maintain close relationships with prospects and clients to expand revenue opportunities.
  • Ensure delivery from the start and hand‑off to account teams.
  • Collaborate with project delivery teams to maintain client satisfaction.
  • Manage event debriefs with Account Management/Production.
  • Build pursuit plans for net‑new targets and coordinate with existing account managers.
  • Review data and metrics to demonstrate ROI and justify future business.
  • Process repeat event orders to grow accounts organically.
• Internal Communications
  • Communicate sales activity and target progress to management.
  • Provide market insights to influence the development roadmap.
  • Maintain up‑to‑date CRM and other systems with key intelligence.
  • Collaborate with Marketing on sector‑specific campaigns.
  • Review and assess pipeline health to influence revenue projections.

• Bachelor’s degree or equivalent.
• 8+ years proven success in a competitive B2B sales environment.
• Experience selling virtually, by phone and/or face‑to‑face.
• Experience in the live event industry (virtual and hybrid events are a bonus).
• Strong commercial acumen and a hunger for deal making.
• Competitive spirit with a natural networking and relationship‑building talent.
• Discipline in using CRM software.
• Articulate with confident telephone manner and focused listening skills.
• Exceptional customer service standards.
• Self‑starter, self‑motivated, and able to work collaboratively.
• Travel required for face‑to‑face meetings.

• Strategic sales planning
• Sales proficiency
• Attention to detail
• Strong communication skills
• Professional personal presentation
• Initiative
• Exceed customer expectations
• Concern for quality
• Influence
• Negotiation
• Result orientation