Account Manager - SMB

Our Account Management team plays a key role in how we grow. You’ll be working with customers who are already using the platform, but often haven’t fully realised the value they could be getting from it. That’s where this role comes in.

As our customer base grows, so does the need for better coverage and more consistent engagement. This quota carrying role is about creating more capacity, building stronger customer relationships, and driving more predictable growth from existing accounts.

• Own a portfolio of SMB customers, driving expansion and new product adoption across accounts with strong growth potential.
• Take responsibility for expansion outcomes, managing a high-volume book of 200–500 accounts and prioritising where to focus.
• Work closely with Customer Success Managers to align on account strategy and maximise long-term customer value.
• Run structured discovery to understand customer needs, maturity, and where Gearset can add more value.
• Manage multiple opportunities in parallel, maintaining a consistent, high-quality approach to execution.
• Apply a structured, repeatable engagement model that scales across your portfolio without relying on bespoke enterprise sales motions.
• Build strong relationships with technical and commercial stakeholders while maintaining clear pipeline and forecast visibility.

• Consistently hit or exceed expansion and growth targets within the SMB segment.
• Drive strong product attach and increased customer lifetime value.
• Contribute to predictable, repeatable growth across a large and varied customer base.
• Build the judgement and execution quality needed to progress into Strategic Account Management.
• Be a reliable, high-standard contributor within the Growth organisation.

• Experience in a quota-carrying Account Manager or Account Executive role, with a track record of driving expansion within existing customers.
• Comfortable managing a large portfolio of accounts and prioritising where to focus.
• Strong discovery, demo, and commercial communication skills.
• Good commercial judgement with good attention to detail.
• Collaborative approach, with a focus on continuous improvement and raising standards.

• Experience selling multi-product SaaS solutions, ideally within growth or expansion-focused sales models.
• Familiarity with Salesforce, Dev Ops tooling, or usage-led approaches to account prioritisation.

• OTE is £50k - £58k (depending on experience)
• This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days in the office per week)
• Opportunity to join our Long Term Incentive Plan
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
• Top end hardware provided
• Free lunch in the office
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
• Company pension plan (matching up to 5%)
• Bupa healthcare
• Life insurance & critical illness cover
• Discounted gym membership, as well as a range of health and wellness benefits