Print Experience Specialist; Pacific Time zone

Imagine Learning - Remote - Full time

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential.

Together, we’re reimagining what’s possible and transforming education
.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.

-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

Imagine Your Impact.

The Print Experience Specialist serves as the liaison between customers/field and Print Support regarding print and fulfillment. Responsible for the management of customer orders from entry to fulfillment and maintaining a rolling forecast of customer needs. This role works and collaborates closely with sales, school districts, vendors, carriers, product management, customer experience, and finance. This role will facilitate excellent customer experience by providing communication at time of sale as well as post-sale support for any issues.

For more information on what it’s like to work at Imagine Learning, visit us
HERE.

To learn more about a typical applicant journey at Imagine Learning, click
HERE.

Position Information
:
This is a regular, full-time position, reporting to the Senior Print Experience Manager.

Compensation
:
Base pay is anticipated to be between $22.00 and $28.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location
:
In this US-based position your location will be remote. Eligibility for this role is limited to candidates residing in the Pacific Time Zone.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

• Proactively partner with customers and internal teams to deliver a high‑touch, personalized customer experience, anticipating needs and resolving issues related to print, fulfillment, and delivery.
• Educate customers at time of sale on delivery expectations and fulfillment processes, proactively addressing potential issues.
• Maintain a professional, confident, and clear communication style across all customer and internal interactions.
• Manage orders through the full fulfillment lifecycle, including tracking shipments, monitoring backorders, and providing timely updates to customers…