Account Manager

Join our Movement and Champion Restaurant Culture!

At The Fork we believe that the best things in life happen around the table. As the leading restaurant software platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at The Fork

As part of our Account Management team, you will own and grow the commercial performance of your restaurant portfolio. You will manage long‑term relationships with restaurant partners while driving revenue growth, retention, and adoption of The Fork solutions.

• Ensure your restaurant portfolio generates increased monthly revenue through the adoption and optimization of The Fork solutions
• Negotiate win‑win commercial conditions that help restaurants optimize margins and increase seat occupancy
• Act as the primary point of contact for your restaurant partners and build long‑term business relationships
• Provide ongoing commercial support through phone and email, helping restaurants optimize their positioning strategy, revenue management, and online visibility
• Set up action plans in collaboration with Sales and Marketing teams to develop promotional plans across your portfolio (including Festivals, special offers, YUMS and SUPER YUMS)
• Monitor and take action to ensure restaurants comply with our Terms & Conditions and quality standards, guaranteeing a strong B2C user experience
• Support and train restaurants on how to use our tools effectively
• Share customer feedback and market insights with internal teams to help improve product relevance and customer experience

• Additional monthly revenues generated by the restaurants in your portfolio
• Promotions available across your portfolio
• Maintaining and reducing our Churn Level by retaining your customers
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
• Number and quality of restaurants participating in The Fork Festivals

• You are a self‑driven, results‑oriented professional who consistently strives to meet and exceed commercial targets
• You are confident managing commercial conversations and negotiations over the phone with a high level of activity
• You have a strong understanding of revenue management–related topics and commercial performance levers
• You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers
• You can quickly establish trust and build credible, long‑term business relationships
• You are comfortable managing a large portfolio while balancing KPIs, commercial targets, and customer relationships
• You are adept at managing multiple projects simultaneously without losing focus or quality
• You are able to work on a hybrid basis, with three days per week in the London office
• You are fluent in English; additional languages are highly appreciated
• You have at least two years of experience in account management or a closely related role

• You have a proven background in pitching and selling promotions, deals, or flash sales
• You have experience handling large portfolios, managing between 300 and 800 accounts
• You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls
• You thrive in fast‑paced environments and remain organised under pressure
• You have experience within the Internet, digital, or tech sector
• You have experience working with hospitality or restaurant clients

• An awesome team
• Competitive fixed salary and uncapped commission
• A permanent contract
• Flexible working environment (2 days home office per week + up to 4 total weeks of additional flexibility during the summer period and/or in December to work fully remotely)
• Lunch vouchers available 3 working days per week (delivered to…