Coordinator, Rapid Response Sales Support

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Location:

Saint John, New Brunswick, CA

Property Name:
Saint John

Wyndham Hotels & Resorts is now seeking a Coordinator, Rapid Response Sales Support to join our team in Saint John, New Brunswick.

Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring, and fun.

At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities, and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences.

We can’t wait to welcome you!

The Role
The Rapid Response Sales Support Coordinator will provide crucial assistance to Wyndham’s sales team and customers, helping enable revenue growth while gaining exposure across all aspects of the end-to-end sales process. Primary responsibilities include supporting sellers by handling activities across the sales process and across multiple opportunities. Sales Coordinators support existing customers by addressing inbound requests and processing bookings. The ideal candidate is highly motivated by team success and collaborates effectively with customers, hotels, vendors, and internal teams to help drive new sales for Wyndham.

This Work from Home position is located in Saint John, New Brunswick. Our team members also attend in-person collaboration days and meetings.

What you'll do

Receive and manage inbound requests from sellers and clients via phone and email

Communicate with sellers, clients, and hotels using Salesforce and Outlook

Process urgent incoming opportunities and complete bookings within strict service levels (1-4 hours)

Source hotel options for Extended Stay or project-based requests

Modify or cancel bookings

Utilize multiple reservation systems (CR/PMS) to manage booking updates

Engage with hotels to push reservations through at sold-out properties

Ensure IATA and Corporate IDs are attached to all applicable reservations

Create and run reports to ensure data accuracy

Collaborate with Wyndham Commissions team for account consolidation

Complete folio retrieval for all bookings across all systems

Perform additional administrative functions as required by GSO Team or Account

Coordinator will become subject matter experts within assigned segments

Coordinator will be required to assist with other accounts or in alternate segments when needed

Flexible scheduling is required, including evenings and weekends. Potential for rotating schedule or on-call work based on business needs

Coordinator will also be expected to resolve, within reason, basic customer service-related issues surfaced by key accounts

You'll be successful if you have

Ability to work through company-provided training and self-paced training

Ability to multi-task

Excellent verbal and written communication skills

Computer proficiency

Knowledge of the travel industry is considered an asset

Required Qualifications /Experience

Education:

High School Diploma

Practical knowledge of Microsoft Office Suite, Microsoft tools

Knowledge of Salesforce, Sabre, Syn Xis, and Opera is an asset

One year of sales experience, preferably in the hospitality industry.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices…