Remote Commercial IT Account Manager: Advisor

The Commercial Account Manager (CAM) is an entry-level, client-facing role responsible for managing a high-volume book of business and serving as the primary liaison between Anatomy and its customers. In this role, you will build relationships, act as a trusted advisor, and guide clients on their technical roadmap across areas like workstations, servers, storage, and networking. Success requires strong organization, a project management mindset, and the ability to juggle multiple priorities.

As the face of Anatomy to customers—and their voice internally—you will play a key role in delivering a strong client experience while collaborating closely with internal teams.

You’ll thrive in this role if you’re a strong customer advocate who can assess client health, proactively address risks, and identify upsell opportunities. Confidence in asking tough questions is key, and an IT background is a plus for providing consultative guidance to help customers succeed.

RESPONSIBILITIES

• Develop and maintain executive and departmental relationships with assigned clients.
• Perform regular reviews of client agreements to look for opportunities to expand or refresh.
• Proactive outreach to customers on a regular basis.
• Address and follow up on all client escalated issues.
• Monitor customer health and proactively work with internal teams and customers to reduce churn and mitigate accounts identified as at risk or “red”.
• Maintain sales forecasts, key contacts & roles, account notes, and other related documentation in Salesforce for all assigned accounts.
• Proactively work to quickly close any reactive tickets assigned to CAM from Connect Wise (ticketing system).
• Have visibility into the support status of each account and assist as required for any high-profile issues.
• Have visibility into the accounts receivable status of each account and assist where needed for any delinquencies.
• Attain the annual sales quota established for your defined set of clients.
• Role is quota based so CAM will actively be looking for ways to drive success and expansion within existing customer base.
• Develop and present project, service, and product quotes to clients.
• Provide a consultative approach to your customer relationships with an eye on upsell and expansion opportunities.
• Keep an eye on expiration of any software and hardware for your customer and recommend replacements.

• Solid customer service and organizational skills
• 4-year bachelor’s degree from an accredited institution
• 2 – 3 years’ work experience in an account management role, commercial sales, project management role or related role
• High-level understanding of business technology; good technical acumen
• Ability to navigate difficult customers and situations
• Travel to client sites 10%
• Presenting proposals; strong written and verbal communication
• Customer-first approach
• Active approach to solving problems and receiving feedback
• Strong work ethic

Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.

THE COMPANY

Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.

BENEFITS

We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

** The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all the responsibilities and skills required of employees.