Customer Success Manager; Remote in AZ, CA, CO LA, MI, MT, NM, NV, OK, OR, TX, UT, WA and WY

Imagine Learning is accepting applications for Customer Success Managers.
We are actively hiring in AZ, CA, CO, , LA, MI, MT, NC, NM, NV, OK, OR, TX, UT, WA and WY! Apply today for consideration!

Great Purpose. Great People. Great Opportunities.

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential.

Together, we’re reimagining what’s possible and transforming education
.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote‑friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.

-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

This is a regular, full‑time position, reporting to the Customer Success Director.

Base pay is anticipated to be between $64,678.00 and $72,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

In this U.S.

-based position your location will be remote; to facilitate travel for the role, candidates that reside within 50 miles of a major, international airport are highly preferred.

You can also expect up to approximately 30% travel given your assigned territory. This could include day trips via personal car to school districts or airline/overnight travel. Imagine Learning does reimburse for mileage and appropriate business-related travel expenses. Be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on‑demand mental health resources
• Life and short and long‑term disability insurance
• Pre‑tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

• Grow relationships with customer stakeholders.
• Take direct responsibility for customer relationships.
• Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products.
• Analyze customer engagement data to identify implementation strengths and areas of need.
• Conduct regular customer check‑ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur.
• Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities.
• Provide assistance in creating and provisioning customer sites.
• Collaborate with internal teams to drive…