Relationship Manager

Full-time new permanent position – Hybrid (Hamilton/ Burlington, ON).

Who We Are
The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Relationship Manager position
CHN is currently seeking a  Relationship Manager  located in Hamilton/ Burlington, ON. As a  Relationship Manager  you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts.

As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

It is a  Hybrid role , work from home office and in-person at school or partner’s office, with an hourly wage between $22.00-$26.00.

This is a permanent full-time (30 hrs per week) vacant position in Hamilton / Burlington, ON, with in‑person work in the Hamilton/ Burlington region, and occasional in‑person support in Kitchener - Waterloo area as needed.

Core hours are 10:00 am-3:00 pm local time with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies.

Key Responsibilities

Monitor and manage relationships between internal and external stakeholders

Support homestay hosts, natural parents, and students in interpreting cultural practices and differences

Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students

Communicate and maintain accurate records

Build a supportive local community of host families

Support student and host family relationships throughout their program in a variety of ways

Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate

In person work with intake and School Meetings

Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)

Travel amongst the local community and surrounding areas

The successful candidate will have

At least two years of homestay or related work experience

One-year Community College Certificate or Diploma

International experience including hosting students or travelling abroad (preferred)

Ability to plan events and comfortability with public speaking

Great judgement and decision‑making skills while exercising a high degree of confidentiality

Ability to work in a fast‑paced environment with a potential of high‑stress situations

Exceptional Customer Service skills and experience

Excellent Word, Excel, Email, and Database skills

Ability to confidently communicate in English; it is ideal to speak a second language

Superior organizational skills and ability to hold yourself accountable while working independently

Strong ability to develop and maintain relationships with both colleagues and clients

This role requires the successful candidate to be at least 25 years of age and a  Canadian citizen or permanent resident . They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

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