Data Center Manager; Night), DCC Communities

Job :  | Amazon Data Services, Inc. Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with people‑management experience, strong technical understanding, and a drive to take AWS Data Center Operations to the next level.

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals across different locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective day‑to‑day data center operations including queue management, 24/7 shift arrangement, and hardware logistics.
• Be the subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team process, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain on‑call schedule, coordinating absences and vacations.
• Maintain high quality and quantity of services and continuously improve customer experience.

Essential requirements include traveling to or commuting between data center locations as needed, willingness to temporarily work at alternative sites during training periods or until the assigned facility becomes operational, and ability to travel over 50 miles or commute under 50 miles to active data center sites as required by business needs.

• 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people‑management experience.
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities.

• 2+ years of computer hardware experience, including troubleshooting and repair.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND, Network+, or Security+.
• Experience with system management tools and client/server environments.

• Health insurance (medical, dental, vision, prescription, basic life & AD&D, supplemental life plans).
• EAP, mental health support, and medical advice line.
• Flexible spending accounts, adoption and surrogacy reimbursement coverage.
• 401(k) matching, paid time off, parental leave.
• Comprehensive benefits package including sign‑on payments and restricted stock units (RSUs).

Location:

USA, Oregon, Boardman. Salary range: $78,400 – $137,300 annually.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.