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Customer Success Manager CSM

Job in Orlando - Orange County - FL Florida - USA
Company: BLUEWAVE
Full Time position
Listed on 2019-07-13
Job specializations:
  • Customer Service
    Bilingual Call Center, Customer Service Rep, Web Support
  • Sales
    IT Sales
Job Description & How to Apply Below
Job Description

BlueWave is hiring Customer Success Managers for a growing SaaS Sales Enablement team in the Orlando area. As a Customer Success Manager, you are someone that is passionate about a positive client experience and can ensure a long-term relationship with existing customers.


Responsibilities:

  • Remedy inbound inquiries and troubleshoot technical issues
  • Maintain a positive relationship with the client
  • Analyze and define the client needs, in order to assist them properly
  • Conduct proactive check-ins with existing clients to stay up-to-date on client health
  • Upselling current clients on company product offerings
  • Communicate with VP and C-level executives via virtual and in-person channels


Requirements:

  • 2-3 years' of Customer Success experience in a SaaS environment is preferred
  • Passionate about customer experience
  • Ability to handle difficult situations with poise
  • Ability to diffuse problems and find solutions
  • Desire to grow and learn
  • Passion for technology
  • Excellent communication skills
  • Strong technical aptitude and problem solving skills
Company Description

BlueWave is recruiting firm headquartered in Orlando, Florida with the flexibility to build teams nationally. With our boutique and personal approach, we get the right people in your company quickly without sacrificing quality.

Position Requirements
Less than 1 Year work experience
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