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Strategic Service Manager, Elite SaaS

Job in Orlando, Orange County, Florida, 32885, USA
Listing for: Kaseya Limited
Full Time position
Listed on 2026-06-08
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Strategic Service Manager, Elite SaaS Support

Kaseya Limited is looking for a Service Manager to enhance customer experience through effective service management. This role involves managing relationships with elite partners, analyzing support metrics, and leading improvement initiatives. You will work across teams to ensure service excellence and a proactive support environment.

The ideal candidate has 3+ years in customer-facing roles, strong technical support experience, and a background in SaaS or IT services.

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