Account Manager; Orlando

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to join our global business.

Reporting directly into the Head of Account Management and working collaboratively with commercial, marketing and product teams, you will be accountable for building long‑term relationships and driving revenue growth and retention of the Fresha platform.

This is a great opportunity for someone who enjoys working autonomously in a fast‑paced and changing environment, enjoys a challenge and wants to make an impact.

All Fresha employees work from the office five days per week to foster a collaborative environment that thrives on face‑to‑face interactions and teamwork.

• Collaboration – Work closely with other departments to ensure a seamless partner experience.
• Accountable – Meet key performance indicators on monetization, revenue growth and retention by proactively engaging with and educating partners on the value of the Fresha platform.
• Execute – Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts.
• Build – Ensure a strong partner experience by building meaningful relationships through face‑to‑face and video meetings with your accounts.
• Engage – Administer a consistent contact strategy across your portfolio to keep partners engaged and reduce churn.

• Experience – Minimum 2 years of solid account management with a track record of success in revenue growth.
• Manage Full Sales Cycle – 2-3 years, taking an account from onboarding to long‑term revenue generation.
• Selling into SMB – 2-3 years, able to close sales and generate incremental revenue.
• Team Player – Must be happy to roll sleeves up and assist the team whenever required, comfortable working in a fast‑paced and changing environment, and have demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry.

• Bi‑lingual – Fluency in English and another language (e.g., Spanish, Thai, Mandarin).
• Multi‑selling – Experience with selling multiple products at a time.
• CRM – Experience with a CRM; we use Hub Spot.

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.