CO - CS- Customer Care Coordinator

Job Description

Posted Wednesday, February 11, 2026 at 5:00 AM

When you join East Penn Canada
, you become part of a leading battery solutions provider serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by benefits and programs designed to help you thrive.

What powers you matters. Here’s how we support our corporate and support teams:

• Competitive compensation with results-based rewards and annual merit increases tied to performance
• 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing
• Profit sharing and deferred profit‑sharing programs to support long‑term financial planning
• Career growth opportunities, with many roles across our four divisions filled through internal promotions
• Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth‑leading training and development, including in‑house learning opportunities and tuition reimbursement
• A collaborative, team‑based work environment where contributions are recognized and valued‑based work environment where contributions are recognized and valued
• Employee discounts on batteries, plus access to exclusive deals on popular brands

The Customer Care Coordinator is responsible for delivering exceptional front‑line customer support to East Penn Canada customers across the country. This 100% on‑site role plays a key part in ensuring timely, accurate, and professional service by managing customer inquiries, processing orders, resolving issues, and supporting key customer care programs. As a core member of the Customer Care Team, the Coordinator also contributes to the growth of a profitable service business by identifying trends, communicating opportunities, and helping create positive customer solutions.

Key Responsibilities

• Serve as the first point of contact for incoming customer inquiries (primarily through phone and email)
• Manage customer requests, inquiries, and orders promptly and professionally
• Accurately enter all customer information, orders, and communications into internal system
• Resolve or escalate customer issues with urgency and provide follow‑up as required
• Identify trends, recurring issues, and process improvement opportunities
• Administer customer concerns and escalations, completing all required documentation
• Support order delivery and recovery documentation including billing, returns, credit/debit memos, and account updates
• Process customer part orders and generate accurate quotes
• Respond to or elevate technical product or battery application inquiries
• Monitor open orders and inventory to prevent back orders and late deliveries
• Support warranty processing, returned goods acquisition, and inspection claims
• Assist with battery recovery program activities and related administration

Experience & Qualifications

• 3-5 years of customer service experience
• Strong customer service orientation with a sense of urgency
• Excellent telephone communication skills — clear, professional, and customer‑focused
• Strong ability to communicate in English (reading, writing, and speaking)
• Highly organized with strong prioritization and time‑management abilities
• Calm and composed under pressure, especially when problem‑solving
• Positive, professional, and collaborative team player
• Able to navigate Microsoft Office (Outlook, Word, and Excel) with strong documentation skills
• Ability to learn and adapt to new computer systems and applications
• Battery industry experience or technical training is an asset

Other Considerations:

• Background checks including criminal checks, employment references, and driver's abstracts will be requested
• Applicants who are interviewed for this position will receive a notification regarding the hiring decision within 45 days of their final interview date
• Hiring range for this role is $45,000 to $55,000…