Onsite IT Support Specialist – Healthcare
Job Description & How to Apply Below
Position Overview
The Onsite IT Support Analyst plays a critical role in providing technical support within a healthcare environment. This 100% onsite position requires previous IT support experience in a healthcare setting. The analyst will receive, prioritize, document, and actively resolve end‑user help requests, escalating incidents when necessary to meet SLA expectations. The role involves using diagnostic tools, tracking systems, and providing in‑person, hands‑on support at the desktop level, including hardware and peripheral assistance.
Salary Range: 50‑65K.
Location:
Onsite in Office & Client Site. Must have a reliable vehicle for travel between client sites (Whitby, Courtice, Ajax).
Job Type: Full Time. Vacancy:
Position Available Now.
Responsibilities
Provide first‑contact support of incoming requests to the service desk via telephone, web portal, email, and chat.
Build rapport and elicit problem details from service desk customers.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Escalate incidents with accurate documentation to suitable technicians when required.
Record, track, and document the service desk incident‑solving process through to final resolution.
Deploy pre‑packaged software using distribution tools and processes as requested by end users.
Use remote tools and diagnostic utilities to aid in troubleshooting and perform hands‑on fixes at the desktop level when remote tools are not appropriate.
Research solutions through internal and external knowledge bases as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Understand basic VoIP principles.
Conduct operating system patches and upgrades.
Requirements
College diploma or university degree in computer science and/or 1+ years of solid IT help desk experience, preferably in a managed services (MSP) or value‑added reseller (VAR) environment.
Relevant IT certifications are preferred.
MSCE, MCE or MCP certifications or equivalent.
CompTIA A+.
Network+.
ITIL® v.4 Foundation certification.
Fortinet NSE
4.
Knowledge & Experience
Understanding and hands‑on experience with computer hardware, including printers and peripherals.
Experience with desktop and server operating systems:
Windows, Mac, Linux, Chrome OS, Android, iOS.
Experience working in a health‑care environment with medical staff.
Ability to support all Microsoft Office products.
Working knowledge of diagnostic tools such as Kaseya and Team Viewer.
Basic understanding of networking and routing protocols such as DNS, TCP/IP, ports, and HTTP/HTTPS.
Working knowledge of Microsoft Active Directory, Microsoft Exchange 2016 and Office 365.
Experience working in an ITIL‑driven environment with required certification within 6 months of employment.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning.
Strong documentation skills.
Experience maintaining timely and accurate helpdesk records using ticketing tools (familiarity with Zoho Desk or similar).
Benefits
Extended health and dental care.
Group RRSP matching program.
Health spending account.
Continuing education opportunities.
Work‑from‑home options (subject to change).
On‑site parking.
Casual dress code.
Free snacks and drinks.
Company events and outings.
At SIMNET, we believe diverse and inclusive teams drive better outcomes. We are an equal opportunity employer and are committed to providing reasonable accommodations to applicants throughout the interview process.
We may use AI‑powered tools at certain stages of our hiring process to support application review and candidate communication. These tools assist our team, and all final hiring decisions are made by people – always.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×