Temporary Helpdesk Coordinator

Temporary Helpdesk Coordinator
Join to apply for the Temporary Helpdesk Coordinator role at Magna International.

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What We Offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities
Answers internal customers' computer system problem calls and assists in resolving the problem or passes it on to the appropriate Information Technology staff member.

Qualifications Necessary To Do The Job

Immediate, open temporary position (one year requirement)

$32.72 - $36.35 per hour

University Degree/College Diploma (preferably in Computer Science) or equivalent experience required

Minimum three years in IT role preferred, proficient computer use with MS office and related software

Must have Customer Obsession ability and understanding

Experience with hardware – printers, scanners, cell phones

Windows administration experience (Active Directory) an asset

Previous computer operations experience (maintenance, setup, backup, problem solving)

Excellent communication skills (written and oral, in English)

Ability to work with minimal supervision

Proven ability and desire to work as part of a team whose primary focus is customer service

Previous administrative experience an asset, proven ability to work with many priorities

Must be well organized with great attention to accuracy and details

Must have demonstrated good work habits for a period of not less than six months in present job

Main Duties

Support production for IT support requests, remote support – off hours and weekends

Support various Barcode printers and scanners on the floor includes cleaning and problem solving

Troubleshoot and support any computer hardware/software issues – AS/400, PC, printers, e-mail

Support AS/400 applications - EDI, Shipping, Customer Service

Perform and verify AS/400 nightly backups

Maintain forms and logs of requests, equipment database

Train, coach and assist users throughout the company with problem resolution

Maintain and troubleshoot cellular and communications devices

Communicate and support Continuous Improvement, 5S and standardized work implementation

Other duties as assigned

Awareness, Unity, Empowerment
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously.

We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Notice Regarding The Use Of AI
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team.

Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type
Fixed Term (Fixed Term)

Group
Magna Exteriors

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Motor Vehicle Manufacturing

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