Field Service Technician; Las Vegas, NV

Thomson Power Systems
, a Regal Rexnord company, has been at the forefront of electrical power solutions for over 50 years. We design and manufacture critical products, from Switchgear and Automatic Transfer Switches to Power Distribution Units, that keep businesses, homes, and essential infrastructure running when it matters most. Our solutions power Commercial, Industrial, Residential, and Critical Power environments, where reliability isn't optional-it's mission critical.

If you want to be part of a team that delivers dependable performance, drives innovation, and makes a realworld impact every day, this is for you.

With new business fueling our growth, we're expanding our Service team and adding a Field Service Technician
. This is a handson, field based role where you'll perform a wide range of service activities on installed critical power systems. As the face of our business, you'll serve as a trusted liaison to our customers, delivering valueadded services on mission critical equipment.

• Develop, implement, and manage predictive and preventative maintenance programs for installedbase customers in Las Vegas and surrounding area.
• Execute all aspects of field service work, including site assessments, equipment installation, startup, testing, commissioning, and ongoing maintenance of power distribution, control, and automation systems.
• Lead and support complex commissioning, upgrade, and modernization activities, ensuring systems are properly configured, validated, and performing to specification prior to customer handoff.
• Perform advanced troubleshooting, service, and repair activities on paralleling switch gear, automatic transfer switches (ATS), control systems, and related mechanical equipment, applying handson technical expertise to diagnose and resolve issues at customer sites.
• Complete assigned field projects on schedule, meeting all customer functional, safety, quality, and performance requirements.
• Collaborate closely with the local Field Service team and Thomson Power Systems (TPS) headquarters in Langley, BC, Canada, to ensure alignment, consistency, and operational excellence.
• Build and maintain strong customer and vendor relationships, delivering a high standard of technical service, professionalism, and responsiveness.
• Provide timely and detailed followup to customer requests, ensuring clear communication and effective issue resolution.
• Accurately track and submit project documentation, including field service reports and expense reports, in a timely manner.
• Support the Technical Call Desk, assisting customers with diagnostics, troubleshooting, and technical guidance.
• Adhere to established testing and maintenance procedures for breakers, switch gear, relays, and control and automation equipment to ensure safety, compliance, and reliability.
• Support technical training programs for customers, partners, and employees on new and existing products.
• Perform quality assurance reviews of engineering drawings, ensuring accuracy, constructability, and alignment with specifications.

• 5+ years of handson experience performing preventive and predictive maintenance on power distribution and control equipment, or an equivalent combination of education and experience.
• Demonstrated experience installing, maintaining, testing, and repairing circuit breakers, transformers, switch gear, and related electrical, control, and automation equipment.
• Strong knowledge of applicable health, safety, and electrical codes and standards, including CSA, NFPA, and UL requirements.
• Proficient with general PC tools, including email, internet, data entry, Microsoft Word, Excel, and One Note, as well as the ability to use smartphones and mobile applications for daily work tasks.
• Ability to read and interpret detailed electrical schematics and mechanical drawings with accuracy and confidence.
• Strong customer service orientation, with a professional, solutions-focused approach in the field.
• Willingness to travel up to 50% as required by customer and business needs.

• NETA or NICET certification (ETT Level II or higher) in electrical equipment testing strongly preferred.
• OSHA 30
  
  Hour, MSHA, and NFPA 70E training preferred.
• Proven experience starting up and commissioning low and medium voltage generator paralleling switch gear.
• Advanced knowledge of industrial electrical equipment, including switch gear, automatic transfer switches, circuit breakers, and generators.
• Advanced understanding of industrial control systems, including metering, protective relaying, relay ladder logic, Programmable Logic Controllers (PLCs), and Human Machine Interfaces (HMIs).

#LI-REMOTE

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

Regal…