Technical Support Specialist

W2 only, no C2C, must be authorized to work in the US (both now and in the future).

Technical Support Specialist (Contract) - in Oshkosh, Wisconsin. Apply now for this opportunity at Carex!

Carex is partnering with a global manufacturing partner to hire a Technical Support Specialist. This onsite role, located in Oshkosh, WI, is responsible for supporting enterprise-wide information technology requests, managing incidents and outages, and ensuring timely resolution or escalation of technical issues. This individual will play a key role in delivering exceptional end‑user support and maintaining operational excellence across a national user base.

The Technical Support Specialist provides day‑to‑day operational support for enterprise end users, addressing hardware, software, and connectivity issues while ensuring a high standard of customer service. This role supports incident management, request fulfillment, and small project initiatives within a collaborative team environment. The ideal candidate brings hands‑on troubleshooting experience, strong communication skills, and a solid understanding of IT service management processes.

• Provide daily operational support and troubleshooting for end‑user hardware, software, and IT‑related issues.
• Manage and resolve incidents and service requests in alignment with ITIL processes and established service standards.
• Appropriately route or escalates complex technical issues to ensure timely resolution.
• Support desktop and laptop environments, including installation, configuration, and general maintenance.
• Troubleshoot client device break‑fix issues, IMAC activities, imaging, and incident response support (PCs, laptops, iPads, USB encryption, etc.).
• Diagnose and resolve foundational network and connectivity issues, including AV equipment, OT gear, and telephony systems (Cisco/Avaya).
• Document user requests, actions taken, and resolutions within a ticketing system such as Service Now or similar ITSM platforms.
• Engage directly with stakeholders during incident response and event management escalations, ensuring clear and timely communication.
• Contribute to helpdesk standard operating procedures and training documentation for Level I and II support.
• Utilize Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, One Drive, and Teams to support daily operations.
• Participate in training and cross‑training initiatives to enhance technical capabilities and align with organizational direction.
• Support small projects and additional operational tasks as assigned.
• Maintain regular, reliable attendance during first shift hours, Monday through Friday, with some flexibility.

• Two (2) or more years of combined experience troubleshooting hardware and software issues for end users in a professional environment.
• Experience working with hardware, operating systems, IT service management (ITSM) tools, and familiarity with ITIL processes.
• Strong written and verbal communication skills with a demonstrated commitment to customer service excellence.
• Proven issue resolution and problem‑solving abilities in a fast‑paced support environment.
• Experience using a ticketing system (Service Now or similar platform).
• High School Diploma with relevant certifications, or an Associate’s degree in Information Technology or a related field.
• U.S. Citizenship required.
• Experience supporting users in manufacturing or similar environments is preferred.
• Bachelor’s degree in Information Technology or a related field is a plus.

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.