Bilingual Customer Service Advisor - French

Become a Bilingual French and English Customer Service Advisor in Waterloo, Ontario. Elevate customer experiences while fielding inquiries and resolving issues in a supportive environment.

Join a dynamic team dedicated to making a real difference in customers' lives. You'll utilize your excellent communication skills to assist through calls, chats, and emails. Your ability to listen actively will be crucial in understanding customer needs and matching them with appropriate services.

Key Responsibilities:

• Communicate with customers via calls, chats, and emails

• Identify customer needs through active listening and questioning

• Troubleshoot and resolve product issues effectively

• Take ownership of customer problems until resolved

• Provide assistance regarding product information and promotions

Requirements:

• Minimum 18 years of age

• High school diploma or equivalent

• At least 6 months of customer service experience

• Fluent in Canadian French and English, C1 level

• Comfortable with digital communication platforms

Bring your expertise in customer relations to create exceptional experiences in Waterloo!
#J-18808-Ljbffr