Deskside Technician

Pay at Broker Link is about much more than just salary.

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
• Share plan & other savings
• Incentive plan Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
• Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees

Salary range (but not limited to): 59,300 - 72,500.

We are looking for a Deskside Technician to join Broker Link work out of our Ottawa Office on a Permanent FT Basis.

• Installs, configures, maintains, and supports all end user devices and software
• Creates and maintains documentation including network diagrams and SOPs
• Provides end-user technical support and training
• Can assist with hardware and software product research, evaluation, and procurement
• Demonstrates excellent interpersonal communication skills
• Triage, action and respond to assigned tickets triaged from Tier 1 Support
• Support issues with Telephony equipment, software functions and access
• Onboarding and off boarding end user devices & telephony set up
• Troubleshoots, diagnoses, and resolves hardware, software, and other network problems
• Assist in updating and preserve computer inventory and surplus equipment
• Sustain and fix issues with Video systems and other computing equipment
• Assist in testing and deployment of new applications and systems
• Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
• Resolve issues by conducting problem analysis to implement temporary or permanent solutions
• Meet and maintain, assigned team and individual key performance metrics including organizational SLA metrics

• University Degree or College Diploma in related discipline or applicable professional experience
• Experience that demonstrates the importance behind detailed incident logging
• Excellent English communication skills (verbal and written)
• Team player, self-starter, and ability to think and resolve issues independently
• Preference given to those with Azure certifications, or equivalent work experience
• Preference given to those with Webex or other telephony management tools, or work experience
• Ability to set the appropriate priorities to new and existing workload
• Excellent customer service orientation and ability to collaborate.
• Excellent written and verbal communication skills, adapting to fit audience and message.
• High degree of professionalism, with demonstrated ability to live our values.
• Experience with Incident Management Systems, Remote Support Tools and Microsoft office productivity and suites
• Valid driver’s license recommended

We are an equal opportunity employer Broker Link is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. Broker Link is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Please note that Broker Link does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

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