L2 Service Desk Technician

Thales is seeking an experienced L2 Service Desk Technician to provide exceptional user service in Ottawa, ON. This full-time, on-site role involves supporting technology-related issues and enhancing user experiences.

In this position at Thales, you will serve as first and second-level support for a growing number of end-users. Key skills include troubleshooting PC hardware, managing ticketing via Service Now, and maintaining various end-user devices. Your proactive approach will ensure a stable computing environment while collaborating with IT teams to resolve issues effectively.

Key Responsibilities:

• Troubleshoot software and hardware issues for end-users

• Document all interactions and escalate tickets as necessary

• Provide high-quality customer service and support

• Maintain and organize the IT workspace effectively

• Monitor ticket queues and ensure timely problem resolution

Requirements:

• Bachelor’s degree in IT or equivalent experience

• Fluency in English and French

• 1-4 years of relevant experience in service desk operations

• Proficient in Windows 10/11 and Office applications

• Experience with the Service Now ticketing system

Harness your technical expertise and customer focus at Thales in Ottawa as a dependable L2 Service Desk Technician.
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