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Service Desk Analyst at Bank

Job in Ottawa, Ontario, Canada
Listing for: MDOS Consulting
Full Time position
Listed on 2026-06-09
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Systems Administrator, IT Consultant
Job Description & How to Apply Below
Enhance IT systems as a Service Desk Analyst at the Bank of Canada in Ottawa. You will provide on-site bilingual support in English and French while managing IT projects.
Candidates should hold a technology-related degree or diploma and have a minimum of four years in IT roles. Essential skills include advanced knowledge of desktop support, experience with laptop refreshes through Intune and SCCM, plus proven ability to configure and migrate devices in an enterprise setting.

Key Responsibilities:

• Deliver expert support on desktop and office technology

• Manage refresh projects and device imaging tasks

• Conduct hardware troubleshooting and setup activities

• Oversee IT asset lifecycle tracking

• Enforce endpoint security policies and compliance
Requirements:

• Bilingual in English and French

• Minimum four years of IT experience

• At least three years in laptop refresh projects

• Proficiency in using Service Now and SCCM

• Strong troubleshooting abilities for hardware issues
Leverage your expertise in IT service support to strengthen operations at the Bank of Canada.
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