Translation Services Manager

Job Description

Posted Friday, June 5, 2026 at 4:00 AM | Expires Saturday, July 11, 2026 at 3:59 AM

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

French Job Poster with English Job Poster To Follow

CE À QUOI VOUS POUVEZ VOUS ATTENDRE :

English Job Poster

Salary (CAD): $98,000 - $115,300 (Commensurate with experience)

This salary range reflects the expected starting salary based on qualifications and experience. This is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and individual / organizational performance.

The offer package provided to the successful candidate will be based on experience, qualifications and other relevant factors.

Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote in Canada

About The Role:

Note that this job posting is for an existing vacancy.

The Translation Services Manager is a member of HSO’s Communications team and works with the Director of Communications. The Communications team supports enterprise-wide priorities including standards development, client communications, and corporate communications by ensuring clear, consistent, and high-quality content across both official languages.

As part of a centralized translation function, the Translation Services Manager provides leadership and oversight to deliver efficient, high-quality translation and interpretation services across the organization, primarily between Canadian French and English, while also supporting additional languages such as Portuguese, Italian, Spanish, and Dutch to meet diverse organizational needs.

Main Responsibilities:

• Lead and manage the Translation team, including performance management, coaching, and workload allocation.
• Oversee intake, prioritization, and delivery of translation and interpretation requests across the organization.
• Ensure high-quality, consistent translations across formats, including documents, video captions, graphics, online education modules, and digital client portals.
• Manage external vendors and optimize use of internal and outsourced resources to balance cost, quality, and timelines.
• Advise business units on translation strategies and support planning for major initiatives.
• Drive continuous improvement of translation workflows, tools, and processes to enhance efficiency and scalability.

Must Have

Qualifications:

• Fluently bilingual in English and French (written and oral).
• Five years of demonstrated expertise leading teams for success in a complex, multi-interest-holder environment, especially for translation services.
• Five years of progressive experience with quality assurance, and delivery of translation services.
• Demonstrated experience with AI-assisted translation tools e.g. Logiterm, and post editing practices.
• Practical experience implementing standardized workflows, triaging competing priorities and managing large volume translation project deliverables.
• University degree or college diploma in a relevant discipline (e.g. translation studies, linguistics, communications, public administration, or equivalent).

Desired

Qualifications:

• Formal linguistic credentials and certifications.
• Demonstrated knowledge of translation terminology management and translation memory, and vendor oversight.
• Experience working in health care, standards development, accreditation, or public sector environment.
• Strong client and vendor relationship management expertise.
• Demonstrated problem-solving skills to identify root causes and develop effective solutions.
• Familiarity with translating other languages beyond English and French (especially, Portuguese, Italian, Spanish, Dutch).

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet your team and lead weekly linguistic review meetings.
• Orientation to AI translation software, ticketing system, HSO glossaries and translation resources.
• Co-lead weekly translation coordination meetings with internal business units.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.

What We Can Offer To You:

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during last week of December.
• A culture that…