Customer Service Supervisor Retail Operations

Position: Customer Service Supervisor for Retail Operations
Location: Hawkesbury

Take charge of customer service functions as a Front Store Supervisor at a local store. Focus on cash management, merchandising best practices, and team training.

In this role, you will ensure cashiers and merchandising staff comply with store standards while managing day-to-day operations. You'll be pivotal in solving customer issues and maintaining a professional store image that reflects the values of the community. By exercising strong judgment and decision-making, you’ll contribute to an enhanced shopping experience.

Key Responsibilities:

• Ensure compliance with all store policies and procedures

• Train staff in cash handling and merchandising techniques

• Manage daily cash office and loss prevention standards

• Address customer inquiries and promote the CSI Survey

• Maintain standards of housekeeping and store appearance

Requirements:

• Computer literate with effective organizational skills

• Ability to make decisions independently

• Strong problem-solving abilities for customer satisfaction

• Knowledge of health and beauty products

• Excellent time management skills

Lead your store team while fostering a supportive community atmosphere focused on service excellence.
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