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Bar-Wine Steward​/ess

Job in Ottawa - Ontario - Canada
Company: Seamax International Cruise Ship Employment Services
Full Time position
Listed on 2021-04-22
Job specializations:
  • Tourism/Travel
  • Hospitality/Catering
Job Description & How to Apply Below
Description:

Reporting:
The Bar/Wine Steward/ess reports to the Head Barkeeper  

Responsibilities:  - Follow the established guidelines for grooming in terms of personal hygiene and personal appearance.

- Be in proper uniform appropriate for the lounge and time of day, as per Company established guidelines and standards.

- Check work schedules to determine where and when you will work and be sure to know at which station you will work.  - Report to the Head Barkeeper 5 minutes prior to the assigned time in order to receive instructions particular to the upcoming shift and follow his/her guidance for the duration of the shift.

- Follow all reasonable orders related to his/her duties from his/her supervisor(s).

- Ensure that assigned work areas are properly set in terms of appearance and ambiance as per the established guidelines for the lounge and time of day.

- Have complete knowledge of the bar list / wine list and wines and cocktails, proper glassware and garniture for each drink.

- Always serve guests in a pleasant and courteous manner, speaking English at all times, and using proper verbal etiquette.  - Delivery of all beverages in the bars and lounges should be as per Company guidelines and standards.

- Maximize revenue opportunities by following established guidelines on sales techniques, actively endorsing revenue programs and promotions, and by always trying to up-sell each sale.

- Ensure that proper sanitation procedures as per United States Public Health (USPH) and Company standards are followed.

- Follow all procedures, as per Company guidelines/standards, for handling clean glasses, etc. in the bars and/or lounges.

- Follow established procedures for processing guest checks.

- Report all problems pertaining to passengers or passenger satisfaction with beverages or beverage service immediately to the Head Barkeeper and/or Hotel Manager.

- Works closely and cooperates with supervisors, colleagues, and other employees in order to achieve the highest possible passenger satisfaction for the services rendered.
Working Hours:  Duty hours as per contract.

Requirements:

- Previous experience in this role at a fine restaurant / hotel / resort / passenger vessel - Fluency in English - Fabulous customer service skills  Training:  The following courses and/or certificates are mandatory:  STCW
 
 
 
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