Microsoft 365 Operations Engineer

Job Description

A Microsoft 365 Operations Engineer is responsible for the administration, optimization, and support of Microsoft 365 services across an organization. This role ensures the reliable, secure, and efficient operation of cloud‑based productivity tools such as Exchange Online, SharePoint, Teams, One Drive, and Intune. The engineer works closely with IT teams and business stakeholders to maintain system health, implement new features, and support digital workplace initiatives.

• Manage and maintain Microsoft 365 services (Exchange Online, SharePoint Online, Teams, One Drive, Intune, Entra ).
• Monitor system performance and availability; troubleshoot and resolve issues.
• Administer user accounts, permissions, and licensing.
• Automate routine tasks using Power Shell and infrastructure‑as‑code tools such as Terraform.

• Implement and enforce security policies, compliance configurations, and data loss prevention strategies.
• Ensure least privilege access, audit logging, and password management.
• Collaborate with security teams to meet organizational standards.

• Plan and execute rollouts of new Microsoft 365 features and updates.
• Migrate data from legacy or on‑premises systems to Microsoft 365.
• Continuously optimize environments through automation and best practices.

• Provide 2nd and 3rd level support for Microsoft 365‑related issues.
• Create and maintain SOPs, documentation, guides, and checklists.
• Train users and support teams on Microsoft 365 tools and features.

• Work with cross‑functional teams to align Microsoft 365 solutions with business needs.
• Participate in operations handovers from project teams.
• Stay current with Microsoft 365 updates and industry trends.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

• Travel:
  Less than 10%
• Hours:
  
  Monday through Friday, 40 hours per week

• Strong experience with Microsoft 365 administration and cloud technologies.
• Proficiency in Power Shell scripting and automation.
• Familiarity with Windows Server, Active Directory, Azure AD, and networking fundamentals.
• Experience with Intune, SharePoint, Teams, and Exchange Online.
• 5 year’s experience in a similar role.
• 10 years overall system administration or related experience.
• Bachelor's degree in Computer Science, IT, or related field.
• Microsoft certifications (e.g., MS-100, MS-101, or MCSA: Office 365) are preferred.

Office:
While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear. Occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

EVERSANA offers competitive salaries and benefits to all employees. We are an Equal Opportunity Employer and provide reasonable accommodations for qualified applicants with disabilities.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.