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Customer Service Representative

Job in Oxon Hill - Prince George's County - MD Maryland - USA , 20001
Other locations: National Harbor is close to DC, Northern VA and Maryland.
Full Time, Part Time, Temporary, Student, Internship position
Listed on 2021-05-08
Salary 15 USD Hourly USD 15 HOUR
Job specializations:
  • Customer Service/Help Desk
    Customer Service Internship, Customer Service Rep, Retail Customer Service, Summer Internship
  • Tourism/Travel
    Summer Internship, Tourism Internship
Job Description & How to Apply Below
Title: Customer Service Representative
• Location: National Harbor, MD
• Reports to: General Manager and/or Assistant Manager
• Employee Status: Non-exempt (hourly)
• Hours: Full-Time: - (seasonal: ~ 4/21/21 – 10/1/21)
• Schedule: Wednesday-Sunday; 10am-6pm (subject to change)
• Compensation: $15/hr+ plus bonus

Primary Responsibilities:
This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages, as well as a variety of clerical duties that support the receptionist desk and the operation and presentation of a professional office.
• Greet guests and determine the nature of their visit.
• Help sell tours to perspective customers over the phone as well as walk-up guests.
• Communicates with callers and guests in a professional, friendly, and efficient manner.
• Maintains a professional appearance.
• Excellent verbal and nonverbal skills necessary.
• Ability to establish and maintain good working relationships with team members and guests and to exceed their expectations.
• Performs other duties as assigned.
Position Requirements
High School
• ‘A' level customer service skills with a strong/reliable work ethic
• Previous clerical experience helpful.
• Ability to handle multiple functions simultaneously.
• Computer Skills: Microsoft Office experience required.
• Ultimately, you should be able to contribute to creating and maintaining excellent customer relationships and ensuring smooth team operations.
• Willing to take a drug test as required.
Required Language Skills:
  • English - Very good
Additional Information / Benefits
Monumental Boat Tours, a Service-Disabled Veteran Owned Small Business and is an equal opportunity employer committed to diversity, equity, and inclusion.
We provide tours daily from 10am until sunset, for individuals, couples, friends, families, and groups. All tours begin and end at National Harbor.
Questions to answer on applying for this job
  • Are you willing to work outdoors under a covered kiosk?
  • Are you good with customers?
  • Do you feel comfortable selling products to customers by answering questions, etc.
Contact Information
Contact Name: Monumental Boat Tours
Contact Phone: 3016867656
Preferred method of contact: Email with CV via Application Box below.
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