German Speaking Customer Support Home Appliances Department
Job in
Paducah, McCracken County, Kentucky, 42001, USA
Listed on 2026-02-12
Listing for:
Mercier Consultancy
Full Time
position Listed on 2026-02-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Overview
Mercier Consultancy is thrilled to announce a fantastic opportunity for a German Speaking Customer Support Representative in our Home Appliances Department for one of our clients!
In this crucial Entry Level role
, you will be the first line of support for our German-speaking customers, assisting them with inquiries, product information, and troubleshooting related to their home appliances. Your expertise in both customer service and product knowledge will help ensure a positive experience for our clients.
If you are passionate about customer service and have a knack for problem-solving, we would love to have you on our team. Join us as we strive to deliver exceptional service and support to our valued customers!
Responsibilities- Respond to customer inquiries in German through phone, email, and chat
- Provide assistance with product-related questions, issues, and warranty services
- Accurately document all customer interactions and resolutions in our support system
- Collaborate with internal teams to troubleshoot and resolve product issues
- Offer information about product features, usage tips, and maintenance guidelines
- Collect customer feedback to improve service quality and product offerings
- Participate in ongoing training to maintain product knowledge and service skills
- Fluency in German and English, both written and verbal
- Previous experience in customer support, preferably in the home appliances or electronics sector
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and systems
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package (Flight, Transfer and Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
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