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Computer and Network Supervisor

Job in Panamá - Panama
Posted by Otte Polo group
Full Time position
Listed on 2021-04-09
Job specializations:
  • IT/Tech
    Computer/Electronics Technician, IT Support, Network Administrator
Job Description & How to Apply Below
The Otte Polo Group is a business group in the tech support, call center, and fulfillment industries. We operate in the U.S., Ukraine, Nicaragua, and Peru.  Our brands include: Geeks on Site, Responsive Call Center, Enlace Contact Center, and Phase V Fulfillment. Are you looking to grow professionally? Are you passionate about innovative business models and quality standards? Join our team! We offer unlimited professional opportunities.

We are hiring a Computer and Network Support Supervisor to support its computer systems and users.
This is a remote, work from home position.

Qualifications:
• Minimum 3 years of experience managing network architectures and client servers in a Windows environment.
• Have worked with Cloud services like Amazon AWS, Azure, G-Suite, and similar.
• Experience working with Voice Over IP technology, and Omnichannel systems.
• Leadership experience in a 24x7 operation supporting physical and remote IT infrastructure (computer, network, storage).
• Experience with network connections for remote access VPN, and Firewalls.
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
• Advanced/Native level of English- writing, reading, and speaking.
• Degree or certification in IT, MIS, Computer Engineering or similar field.

Duties:
• Diagnosing, maintaining, repairing and upgrading network and computer systems.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, installations, level 1 and 2 support technicians.
• Oversee management of IT equipment and parts inventory, including documentation and network diagrams.
• Help Desk and Network Administration support for over 250 users in multiple offices.
• Support various 3rd party systems and software.
• Support for CRM systems.




**Resumes in Spanish will NOT be considered.**
Position Requirements
Bachelor, 3 to 4 Years work experience
Contact Information
Contact Name: Otte Polo group
Preferred method of contact: Email with CV via Application Box below.
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