Desktop Support Engineer; Dispatch​/Part-Time Paramus

Overview

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

Location: Paramus, New Jersey, USA

Contract Type: Independent Contractor / Dispatch / Part-Time

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

• Provide first and second-level technical support while managing efficient assignment and dispatch of service requests.
• Triage tickets, prioritize tasks, and maintain strong communication between IT and users.
• Resolve routine and non-routine desktop issues and requests by monitoring individual queue.
• Escalate issues as appropriate and act as technical escalation for end users.
• Maintain high level of customer satisfaction.
• Comply with desktop group practices and procedures.
• Update Service Now and other repositories such as knowledge base in a timely manner.
• Identify technical and process issues and recommend improvements.
• Achieve target ticket volumes and ticket resolution levels.
• Ensure compliance with applicable corporate policies and procedures.
• Maintain productive relationships with peers and management in IT and clients.
• Coordinate and consult with client areas to help analyze problems and recommend technical solutions.
• Perform intermediate-to-advanced IMAC services: installs, moves, adds, changes, hardware roll-outs, refreshes, and other hardware deployment activities on PCs, laptops, printers, POS devices.
• Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues.
• Handle software installation, support, upgrades.
• Provide 1st/2nd level Help Desk support.
• Perform basic LAN and internetworking-related activities.
• Possess strong internetworking and troubleshooting skills.

• 3+ years of strong experience providing IT Infrastructure field support.
• Strong technical support experience with hardware, software, and operating systems.
• A+ certification and at least one certification from either Cisco or Microsoft; other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) are a plus.
• Self‑starter able to manage multiple tasks independently or as part of a team.
• Excellent customer service and communication skills.
• Ability to work independently or in a team and complete tasks effectively with minimal supervision.
• Flexibility to work diverse schedules.
• Proficient in Windows 10 & 11 and Office Suite/O365.