Non Bargaining Unit Page - Parma Heights
Listed on 2026-06-04
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Retail
Customer Service Rep, Retail Associate/ Customer Service
- Location 6206 Pearl Rd.,Parma Heights, OH, 44130,United States
- Base Pay $12.00 / Hour
- Employee Type Part Time NBE
- Required Degree NONE
Position Closing Date: 06/05/2026
Hiring for Two Part-Time Positions: each position is 10 Hours/Week
GENERAL SUMMARY
Under moderate supervision, organizes and shelves returned library materials in the appropriate location. Searches for, retrieves and prepares materials per instructed requests.
JOB REQUIREMENTS
Competenciesthatanincumbentshouldbeabletodemonstrateandthatarereflectedin the knowledge, skills and abilities that lead to satisfactory accomplishment of the Essential Job Functions include Communication Skills, Feedback, Listening, Quality Focus, Customer Service, Results Focus, Attention to Detail, Dependability, Diversity Focus, Taking Initiative/Responsibility, and Teamwork addition, incumbents are expected to demonstrate proficiency in the Function/Task Specific dimension of Computer
Knowledge and Use.
- Interpersonal skills necessary to work courteously and effectively with other employees andthe public.
ESSENTIAL JOB FUNCTIONS
- Complies with Cuyahoga County Public Library’s policies, rules, guidelines, procedures, requirements, standards, and practices applicable tothe job, including (but not limited to) work scheduling and attendance, customer service, useof Library property, computer use, personal conduct, and confidentiality.
- Sorts and organizes returned materials onto carts; returns and shelves them in proper designated areas.
- Collects materials from book drop, and prepares them for re- shelving.
- Searches and locates materials per request lists and other requests.
- Straightens patron areas returning materials to proper place, moving furniture and replenishing supplies.
- Provides basic customer service to patrons as needed, such as answering directional questions or carrying materials.
- Prepares meeting rooms, ensuring they are properly arranged, doors are unlocked and needed equipment isin place.
- Rotates/purges dated newspapers and periodicals.
- Flags materials for repair, mending or processing.
- Clears walkways of snow andiceas needed.
Summary Minimum Education & Experience Required
- No experience required.
- May require work permit if under age 18.
OTHER TESTING/LICENSES REQUIRED
- A criminal background check is required and pre-employment drug screens for candidates over the age of 18.
- Must have reliable means of getting to and from work.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Routine lifting of moderately heavy items, such as computer equipment or records boxes (over 25 pounds and up to 50 pounds without assistance), pushing full carts and/or standing for long periods of time as well as frequent stooping and bending.
- No major sources of working conditions discomfort, i.e. standard work environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling or ventilation problems.
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