HVAC Customer Resource Coordinator

What you will do

• Receives and schedules customer calls for service; manages the schedule of assigned technicians and mechanics.
• Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
• Debriefs activities of assigned technicians/mechanics daily and resolves concerns quickly, coordinating with other teams.
• Assesses job completion and collaborates with Customer Billing & Support Coordinators to progress completed jobs.
• Co‑ordinates labor scheduling to align technicians to appropriate customer and service need, communicates action plans, ensures work meets customer expectations and performs follow‑up.
• Answers customer inquiries, resolves or escalates issues, follows up on activities, maintains consistent communication with technicians, and ensures activities are completed in an established timeframe.
• Maintains accurate customer account information in NxGen; manages scheduled service visits, parts ordering/PO creation support, startup support, customer PO confirmation, WIP management, auto‑SR quotes, reconciles exceptions, attends weekly planning/scheduling meetings.
• Assists with monitoring time and expense reporting; reviews and corrects unassociated time for technician timesheets; performs other administrative duties as assigned.

• High school diploma or equivalent required; 2–5 years of service industry experience managing service operations/scheduling.
• Demonstrated ability to work independently with solid organizational, attention to detail, and strong interpersonal communication skills.
• Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Prior dispatch experience preferred; experience or basic project accounting or costing principles desired.

Hourly range: $24–31, depending on education, experience, knowledge, skills, and abilities, internal equity, and market data.

This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

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