Office Manager

The Office Manager oversees the day-to-day operations, financial administration, building management, technology coordination, and organizational systems for both the Chamber and its nonprofit organization. This position plays a critical role in supporting organizational effectiveness, operational continuity, financial stewardship, and member service. Responsibilities include accounts payable/receivable management, budgeting and forecasting support, financial compliance and recordkeeping, workflow coordination, and collaboration with the Chamber’s third-party accounting firm.

• Develop, maintain, and improve organizational systems, workflows, and documentation to support operational continuity and long-term organizational effectiveness.
• Troubleshoot all equipment problems and/or coordinate with appropriate technicians and IT contractors as needed to solve technical and equipment issues.
• Serve as facility coordinator by overseeing needed repairs or services to the chamber building and scheduling regular maintenance appointments with 3rd party vendors.
• Maintain inventory of Chamber furniture, fixtures, and electronics, ensuring all items are in proper working order, equipped with necessary software, credentials, and accessories to perform their functions correctly.
• Manage and monitor vendor contracts, including tracking renewal and expiration dates, researching and evaluating vendors and pricing, and coordinating RFP processes to ensure timely procurement and uninterrupted services.
• Research and request quotes for purchases and services.
• Maintain corporate records and documents in compliance with legal requirements and best practices, ensuring accurate recordkeeping and timely annual reviews.
• Develop and maintain business continuity, emergency response, and disaster preparedness plans for the Chamber, building, and staff.
• Assist in onboarding new personnel, processing new employee paperwork and administering benefit programs.
• Ensure the Chamber is efficiently organized to comply with human resource processes in accordance with legal and internal policies.
• Maintain and update Employee Handbook, Policy Manuals & Operations Manual.

• Responsible for managing Chamber software systems related to event invoicing, payment processing, chart of accounts, fee items, and financial tracking for Chamber programs and signature events.
• Coordinate and support the financial and operational execution of Chamber events through accurate invoicing, reconciliation, payment processing, deposits, raffle administration, and reporting.
• Manage event‑related technology and assist with training staff and volunteers on payment processing and point‑of‑sale systems.
• Attend Chamber programs, meetings, and signature events to provide onsite operational, registration, event check‑in, payment processing, and customer service support.
• Work closely with the Events Manager to ensure accurate sponsor, attendee, and event financial records are maintained.

• Serve as staff liaison for Finance Committee and other committees as assigned through offering administrative support through tracking attendance, taking minutes, and preparing agendas and committee reports.
• Provide customer service by greeting guests, answering incoming calls, and managing outgoing mail in accordance with policy guidelines.
• Update member records as needed to ensure data integrity of member information.
• Become well‑versed with member benefits to address member needs and retain delinquent membership accounts.
• Perform various other assignments made by the President/CEO.
• Participates in monthly and quarterly coaching and performance reviews with the President/CEO to assess job performance, goal setting, and professional development.
• Solid business acumen including budgeting, reporting and operations.
• Professional, proactive, and solutions‑oriented individual with strong problem‑solving skills and ability to communicate effectively both orally and in writing.
• Ability to create a positive impression of the Chamber while responding to members either by telephone, in person, via email, or at assigned events.
• Skilled at managing…