Technical Services Manager

Company Description

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Under the general guidance of the Service Center General Manager, the Technical Services Manager will lead a team of people responsible for technical services, which may include Lab Pack, and/or HHW, and/or Onsite Project Management. They will ensure that the offsite management of retail and hazardous waste aligned to the service center meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals while operating in a productive and profitable manner.

They will also be responsible for driving superior customer satisfaction with adherence to customer SLAs and KPIs, as well as account retention, at their service center. The Technical Services Manager should have an understanding of logistics, planning, and exceeding customers' expectations.

Primary Responsibilities (Essential Functions):
The main duties and responsibilities.

Responsibilities (Essential Functions):
The main duties and responsibilities.

Leadership & Strategy

• Provide support to the offsite services aligned to the service center by coaching and developing employees within their service center through continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports, ensuring alignment with company goals and regulatory requirements.

• Makes recommendations on salary adjustments, promotions, transfers, and dismissals within their technical services teams in partnership with their Service Center General Manager and HR Business Partner.

• Participate in the recruitment and hiring of service center employees and drivers.

• Conducts regular meetings to keep their teams informed of current issues and events, procedural/operational changes, and new developments in the department and Company.

• Accountable to provide on-the-job training and instruction to ensure training compliance.

• Provide technical support to field staff and managers, assist in the deployment of technical training.

• As a continual learner, stay updated on regulations and industry developments.

Safety, Security, and Compliance

• Promotes Safety and Security initiatives across the technical services teams aligned to their service center.

• Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for the technical services teams aligned to their service center.

• Reports and responds to field service incidents; identifies the cause when accidents or incidents occur, reviews and amends procedures as necessary and communicates finding to employees and management as needed.

• Ensures all technical services employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Conducts crew Safety Meetings.

• Provides and maintains compliance with personal protective equipment for their employees.

• Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence.

Route Management

• Keep informed about updates or changes in route management, pre-service, LTL/Bulk/FLT service execution, and post-service regulations and industry standards.

• Work closely with Service Manager to coordinate scheduling and transportation needs.

Technical Services…