Lead Dispatcher - American Rock Products; Pasco, WA

Job

Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you’ll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You’ll work with a team to provide top‑tier customer service, playing an integral part as we work together to build our communities.

We work hard, and we have fun doing it!

Starting Wage Range

$25.00 - $30.00/hr DOE with potential for overtime.

Note:

Wage scale for position is the full wage scale an individual can make based on performance, experience, and seniority throughout their time at the company.

• Family Culture – We treat our team like family
• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with 5% company match & profit sharing
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Tuition Reimbursement Program – We’ll assist with continuing education that aligns with your career goals
• Employee Assistance Program
• Company Paid Life Insurance
• Short‑ & Long‑Term Disability
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

• Schedule and lead the dispatch team
• Answer customer and driver calls in a timely and professional manner.
• Enter order data into computer system.
• Schedule and track orders and deliveries. Prepare daily schedule for next‑day deliveries outlining equipment, personnel, and material needed. Coordinate deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials, customer requirements, and plant and material availability. Maintain working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Assist customers in determining the proper product, amount, and price. Receive and follow up on customer complaints regarding truck or driver problems at job sites. Maintain good customer relations.
• Lead – point of contact on all dispatch computer system roll outs and updates.
• Perform other duties as assigned.

• Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures
• Strict adherence to Company policies and procedures as outlined in Employee Handbook
• Willingness to work in a team environment and assist co‑workers or supervisors with other duties as required
• Timely and regular attendance is an expectation and essential function of this position
• Employees will be held accountable for adhering to the workplace schedule
• This position is subject to pre‑employment drug screen
• Participate in and promote an inclusive work environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High school diploma or general education degree (GED)
• Demonstrates ability to multi‑task and prioritize workloads in a fast‑paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
• Detail‑oriented and thorough in all duties and able to work extended hours when needed.
• Proficient with Microsoft Windows applications, ideally having exceptional typing skills
• Excellent organizational, customer service and telephone skills.
• Strong written and oral communication skills with high attention to detail.
• Ability to work well in a high stress environment.
• Ability to perform well in a small team environment.
• Ability to deal with problems as they arise in a professional and courteous manner

• One to two years related experience in call center or customer service position preferred
• Trucking related industry experience preferred
• Bilingual (English/Spanish) preferred.

• Office setting
• This position is largely sedentary; however, caution needs to be taken when lifting…