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Customer Service Representative

Job in Pasig - Philippines
Company: AOMOS Information Technology Services - via Gigajob
Full Time position
This Job Posting has Expired
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
  • IT/Tech
Job Description & How to Apply Below
JOB DESCRIPTION:

Delivery of exceptional experiences and service (being fun, happy, energetic, helpful, adaptable and showing initiative). Examples may be:
• Helping customers locate cars, and troubleshooting over the
       phone;
• Re-engaging members who may not have used us for a while;
• Receiving and responding to feedback from members at
       different stages of their user  experience; and
• Regular interaction with our members, reflecting our company
       values
• On-boarding members:
• Managing all Car Borrower applications through to approval
• Building awareness of our referral incentives and systems, and
       encouraging repeat use
• Operational and strategic support
• Contributing to the development of systems to train others on
       how to interact with our members and how to make us
       remarkable
• Creating processes and protocols to ensure best practice is
       followed in any given incident
• Supporting the launch of the account in new cities across
       Australia, (we are currently in Sydney, Melbourne and
       Newcastle)
Skills
• Must have at least 2 years relevant customer service experience
• Very strong customer empathy and ability to address all points
• Excellent verbal and written English communication skills
• Must be able to learn and navigate new software and systems
• Willing to work at Ortigas Center, Pasig City in shifting schedules
Position Requirements
Less than 1 Year work experience
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