IT Change Manager

** Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
**** Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:**#
** Job Summary
** We are seeking a detail oriented and proactive IT Change Manager to play a crucial role in supporting the organization's maturity of the change management processes. The ideal candidate will be responsible for coordinating and facilitating change requests, ensuring compliance with ITIL best practices, and promoting a smooth transition of changes into the production environment. This position reports to the SHI’s Somerset, NJ office location.
** Role Description
*** Change Request Coordination:
Receive and review change requests, ensuring that the requisite information is provided and aligns with established guidelines.
* Assist the Change Manager with building out the core structure (strategy/model) of Change Management from process inception to governance, adoption, and reporting.
* Documentation Management:
Leverage Service Now to manage and enforce accurate and up-to-date information related to change requests, approvals, and implementation plans. Ensure that all documentation adheres to ITIL standards and is accessible to relevant stakeholders.
* Change Advisory Board (CAB) Support:
Assist in the preparation of Change Advisory Board meetings by collating information on proposed changes, presenting change details, and facilitating discussions. Document CAB decisions and ensure proper communication to stakeholders.
* Communication and Stakeholder Engagement:
Communicate effectively with IT teams and relevant stakeholders to gather information on proposed changes, share updates, and address queries. Foster positive relationships and promote a collaborative change management culture.
* Risk Assessment and Impact Analysis:
Collaborate with technical teams to conduct risk assessments and impact analyses for proposed changes. Assist in identifying potential risks and mitigation strategies to minimize disruptions.
* Change Implementation Support:
Work closely with IT teams to coordinate the implementation of approved changes. Ensure that changes are executed according to approved plans and facilitate communication during the implementation process.
* Post-Implementation Review:
Participate in post-implementation reviews to assess the success and impact of changes. Gather feedback from stakeholders and contribute to the continuous improvement of change management processes.
* Training and Awareness:
Contribute to the development and delivery of training programs for IT staff and stakeholders on change management procedures, tools, and best practices. Promote awareness of the importance of following change management protocols.
* Reporting and Metrics:
Utilize Service Now reporting capabilities to identify recurring issues related to inaccurate or missing information within change requests.
* Identify trends and implement targeted solutions, such as refining data validation rules or providing additional training to specific user groups.
* Provide insights for continuous improvement based on performance data.
** Behaviors and Competencies
*** Strategic Thinking:
Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
* Problem-Solving:
Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

* Collaboration:

Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
* Communication:
Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
* Business Acumen:
Can develop and execute business…