Customer Care Representative - PA

Customer Care Representative

Location: On-site in Harrisburg, PA 17112
Employment Type: Full-Time | Non-Exempt
Pay: $16.00 to $18.00 per hour, based on experience
Schedule: Monday to Friday 8:00am - 4:30pm

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This individual will provide accurate product and service information, resolve order issues, and ensure a high level of customer satisfaction. The ideal candidate has a customer-first mindset and thrives in a fast-paced, team-oriented environment.

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services
• Provide timely and accurate information on order status, returns, and general product questions
• Update and maintain customer account information in internal systems
• Resolve product or service concerns with professionalism and empathy
• Assist in processing orders placed in-person, online, or over the phone
• Handle payment information and address updates securely and accurately
• Generate return labels and coordinate with vendors as needed
• Record and track all customer interactions and escalate complex issues appropriately
• Provide showroom counter support (on-site only)
• Perform general administrative support tasks as assigned

• High school diploma or GED
• Minimum of 1 year experience in a call center or customer service environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
  
  Ability to manage multiple systems and customer interactions simultaneously
• Calm and effective communication skills, especially when resolving customer concerns

• Hourly Rate: $16.00 - $18.00 per hour, commensurate with experience
• Bonus Program: Eligible after 6 months
• Paid Time Off
• Medical, Dental, & Vision Insurance (affordable options)
• Health Savings Account with company contribution
• Life & Short-Term Disability Insurance
• 401(k) Plan with 4% company match and profit sharing
• Company Paid Holidays
• Employee Assistance Program
• Casual dress

Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories—and we're growing!

CJ Pony Parts is proud to be an Equal Opportunity Employer
. We celebrate diversity and are committed to creating an inclusive environment for all employees.
E-Verify: CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.