Planet Fitness - Member Services Representative - Part Time - Hampton

Allison Park (Hampton), PA 4848 William Flynn Hwy, Allison Park, PA , United States of America

Pay: $11.00 - $11.50

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Your role involves creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front‑desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members, calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club, completing daily tasks within the first hour of your shift, helping complete a priority cleaning list each day, completing walk‑around and bathroom checks periodically, and helping with any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Taymax Group, LP is a multi‑unit franchisee of Planet Fitness, operating over 175 clubs across several states and Canada. Taymax is one of the largest and fastest‑growing franchisees in the Planet Fitness system and aims to double its club count over the next 5 years.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people, and we strive to foster an inclusive and diverse environment where we all work toward our common goal of enhancing people’s lives by providing a high‑quality fitness experience in a welcoming, non‑intimidating environment.

This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at  to make an accommodation request.

All applications will be considered on a rolling basis. If you are not selected, you may still be considered for future opportunities.